Student Advising Program Manager - 134365

UC San Diego is a leading public institution and one of the world's top 15 research universities, renowned for fostering collaboration, innovation, and societal impact. The School of Physical Sciences, founded by Nobel laureates and National Academy members, includes the Departments of Chemistry and Biochemistry, Mathematics, Physics, and Astronomy & Astrophysics, driving UC San Diego's global reputation.

As one of the largest schools in Academic Affairs, Physical Sciences is led by the Dean, with support from Assistant and Associate Deans, and Department Chairs. The School comprises approximately 200 faculty FTE, 50 professional researchers, 120 postdoctoral scholars, 45 lecturers, 200 staff, and 100 student workers. It serves 4,000 undergraduate majors, 700 graduate students, and enrolls 76,000 students annually. With $184M in annual expenditures, including $76M in sponsored research, the School occupies 600,000 square feet across eight buildings, supporting diverse instructional, research, and recharge facilities.

Under the direction of the Assistant Dean, the Student Advising Program Manager works collaboratively with the Physical Sciences Department advising offices, Vice Chairs, and Associate Deans to develop and manage academically oriented programming aligned with undergraduate and graduate student services needs. The incumbent provides expert academic advising to students, guiding them through a full range of requirements for the department, college, or school including, navigating a wide variety of course requirements. Recommends solutions to progression and requirement issues. Advice may include not-clearly-defined programs such as independent study programs, interdisciplinary programs, or multiple programs.

This role ensures the implementation of best practices across the School, incorporating department-specific program/advising needs, student academic and professional support, student organization support, and advancing the dean's strategic goals and vision for the School of Physical Sciences. Works independently under general supervision.

Using skills as a seasoned, experienced student services professional, provides the full range of student services within an organization such as an academic department, school, or college. Independently advises students and resolves student services-related issues on the full range of academic issues inherent within the organization. Advises faculty and management on a variety of student issues. Works with the department's / school's / college's management to recommend policies, practices, and procedures changes. Guidance on issues requiring in-depth knowledge of specialized programs is provided by offices specializing in those fields, e.g., the financial aid office, graduate division, or student learning center, OR by the chair/dean and faculty of the department/school/college. May administer funds for student programs.

Occasional evenings and weekends may be required.

• For full consideration candidates must submit a cover letter along with a resume.

• Experience advising students in a higher education environment on departmental and university policies. Experience reviewing and evaluating student progression problems. Working knowledge of advising and counseling techniques.

• Proven experience with academic student recruitment, university admissions, and curriculum administration to advise students on University/departmental program offerings, policy and procedures, and curricular requirements.

• Experience with program development, coordination, and management. Demonstrated ability to plan, budget, market, oversee, and carry out events.

• Experience supporting and promoting the activities, organization, and funding of student organizations at both the undergraduate and graduate levels.

• Knowledge of complex U.S. visa and immigration procedures, compliance issues, and employment eligibility/authorization for international students and scholars. Familiar with campus and community resources.

• Experience with related systems for; grading, transcript and diploma production; student academic records management; document management systems; verification of enrollment; graduation and commencement; student fees, fee assessment and refunds; information/communication services and publications; and curriculum, course scheduling and classroom management. Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Sophisticated knowledge of student information systems.

• Knowledge of data gathering systems and demonstrated experience producing reports and presentations.

• Solid verbal and written communication skills. Excellent customer service skills, with a demonstrated sensitivity to students' needs and concerns; ability to deal with difficult and unpleasant situations without losing composure. Demonstrated experience in conflict resolution, strong leadership, organization, planning, and management practice skills as well as strong negotiation and decision-making skills.

• Interpersonal skills. Including tact, diplomacy, and flexibility to communicate with faculty, students and staff. Experienced with articulating complex program requirements to a variety of individuals with broad educational, cultural, and language backgrounds; Skilled in the use of persuasion to achieve desired results.

• Multicultural competencies; ability to work with diverse populations. Superior communication skills to effectively and professionally communicate one-on-one or in group settings, taking into account differences in social, cultural, professional, and educational backgrounds

• Ability in problem identification and reasoning; ability to develop original ideas to solve problems.

• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Demonstrated ability to work independently exercising initiative and judgment in the performance of responsibilities. Strong leadership, organizational, decision making, and management skills.

• Strong ability to prioritize and diplomatically manage best practices across divergent units/groups.

• Bachelor's degree in a related field or equivalent combination of education and experience.

• Demonstrated ability to analyze funding sources and determine appropriate student support eligibility. Knowledge and skills with financial options for students.

• Willingness and demonstrated ability to embrace and consistently uphold the principles of community for a collaborative work environment.

• Demonstrated understanding of the importance of ensuring an equitable, inclusive, and diverse working environment, with the ability to work as a part of a diverse and collaborative team. Demonstrated competency and commitment to equity, diversity, and inclusion.

• Skill to operate a personal computer and demonstrated knowledge of databases, general computer applications, and programs including word processing and spreadsheets. Willingness and ability to update and increase computer skills and knowledge as needed.

• Experience with UCSD Student Informational Systems, UCPATH, and BAH reporting tools preferred.

• Background Check required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace