Business Analyst/Tester - USCIS DMOS

JOB TITLE: Business Analyst/Tester (ServiceNow)

GOVERNMENT AGENCY: USCIS DMOS

POSITION INFORMATION: Full-time

LOCATION: Remote/Telework

POSITION TIMING: Candidate will obtain a USCIS Public Trust clearance which must be complete prior to starting work. The clearance typically takes 4-6 weeks to process.

CLEARANCE REQUIREMENTS: Ability to obtain a USCIS Public Trust

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible

Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal is an information technology and consulting company focused on servicing the needs of the FederalGovernment. Our mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Support operation analysis and analyzing data found in ServiceNow incident tickets to determine fixes for issues (non-technical or technical).
• Support the development team with analyzing common issues and determining one-to-many solutions.
• Support data analytics and development of metric reports.
• Supporting Full Stack Java Development lifecycle by performing testing/business analysis
• Deploy changes in Demo environments; in those environments, this application contains JMS listenersand REST endpoints used by system-to-system
• Work with Web Services to provide ingestion of XML payloads representing

• 3+ years' experience in a Business Analyst role
• Experience supporting software testing requirements as a BA
• ServiceNow exposure/experience
• Experience testing software code and working in Jira after identifying bugs or fixes needed during testing.
• Experience triaging incidents and determining a root cause for any issues discovered.
• Experience analyzing user needs and can develop software solutions based off
• Experience with IT modernization and Software Development Lifecycle (SDLC) Projects
• Ability to work on their own with limited direction but can also work with a cross functional development team

DESIRED SKILLS/EXPERIENCE:

• Certified Scrum Master (CSM) certification, preferred
• The candidate has previous USCIS project or ELIS tool experience, preferred

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.