Transfer Enrollment Counselor

UMass Boston
United States, Massachusetts, Boston
Feb 10, 2025
General Summary: The Transfer Enrollment Counselor will be responsible for the prospecting and recruitment of Bunker Hill Community College students. The Transfer Enrollment Counselor will be responsible for administering the various components of the Joint Admissions program, a comprehensive transfer agreement focused on supporting the hundreds of students who transfer from Bunker Hill Community College to UMass Boston each year. The incumbent will be charged with creating and maintaining clear advising materials that will provide guidance to Bunker Hill Community College students looking to transfer to UMass Boston; and will foster relationships with stakeholders at Bunker Hill Community College key community colleges, including but not limited to, faculty, advisors, and students. The Transfer Enrollment Counselor will have a comprehensive understanding and working knowledge of the academic offerings at the community college Bunker Hill Community College and at UMass Boston and will be able to provide specific and detailed information to prospective students to ensure that program and course selections are directly aligned with students' intended baccalaureate degrees. Additionally, the Transfer Enrollment Counselor will collaborate with the Enrollment Management Marketing Team to tailor web content, print pieces, email communications, and SMS campaigns to recruit and yield students from Bunker Hill Community College to the University. The incumbent will also leverage the Customer Relationship Management (CRM) to do multi channeled out-reach to prospects, applicants, admitted, and matriculated students to shepherd them through the planning, applicant and enrollment stages and will track all interactions. The incumbent will be able to derive and analyze data from the CRM and Oracle Business Intelligence to monitor the admission funnel, identify and address pain-points, and implement strategies to impact enrollment for students from Bunker Hill Community College the community college. The Transfer Enrollment Counselor will spend approximately 50% of their overall time at the University and the other 50% onsite at Bunker Hill Community College the community college. The incumbent will determine methods of outreach to assist individuals or groups of community college students via individual or group meetings, large scale events, or online meetings; and will identify areas where better alignment, smoother processes, or additional resources are needed in order to maximize transfer, and increase service to students. Examples of Duties: Responsible for generating prospects and attracting community college students to the University by providing information about the University's offerings, assisting with the application process, and providing information about course and program selection to maximize transfer; Develop and staff recruitment outreach events, such as Transfer Application Days, Transferology workshops, events by academic major, etc. Create prospect records in the Customer Relationship Management system (CRM), and follow up with each prospective student with tailored communications; monitor applications from community college students, and intervene to encourage timely application completion; congratulate admitted students and encourage them to deposit; and continue to engage deposited students to ensure they are completing enrollment next steps; Create and maintain advising maps for all community college transfer programs and the corresponding university program; develop a community college specific web page with pertinent contact for prospective students, including the advising maps; Review admissions applications and render admissions decisions; Utilize and instruct others on the use of transferology and transferologylab to access existing course equivalencies and degree audit information, including community college staff Enter data and evaluate and review transfer credits to generate official transfer credit evaluations for prospective and admitted students; Review new transfer course descriptions and syllabi to determine course transferability and applicability and update transfer articulation system accordingly; Support the Office of Undergraduate Admissions with regard to event staffing, application reading, transfer credit evaluation, staffing the phone line, providing coverage for the reception area, meeting with students and providing information sessions as necessary; Provide supervisor with routine updates and data analysis of off-site work and its impact; Collaboratively participate in transfer related committees and working groups across both UMass Boston and Bunker Hill Community College Perform other duties as assigned. Qualifications: Bachelor's Degree and a minimum of three-five (3-5) years of experience in post-secondary admissions, advising and/or registration required. The incumbent is required to have and maintain throughout the duration of employment in this position a valid driver's license and/or reliable transportation to travel throughout identified recruitment territory. Ability to work a flexible schedule, including some evenings and weekends, as well as off-campus recruiting events, is required. Preferred Qualifications: * Master's degree preferred; * Prior experience with transfer credit, transfer students, or academic advising preferred; * Demonstrated experience working with a diverse group of students preferred. Knowledge, Skills and Abilities: * Knowledge of transfer admissions and transcripts; * Knowledge of standard administrative software programs, as well as ability to utilize technology; * Ability to deliver services in an environment with an emphasis on customer service, both internally and externally; * Ability to work effectively as a team member, as well as independently with minimum supervision; * Ability to multi-task and prioritize tasks while respecting multiple deadlines and using time efficiently; * Ability to establish and maintain professional working relationships with colleagues, as well as departmental staff, and be thoughtful of a multicultural environment; * Strong oral and written communication skills; * Strong organizational skills and attention to detail; * Strong commitment to customer service. Application Instructions: Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. *Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.* Salary Ranges for the appropriate Pay Grade can be found at the following link: Grade: 32 Salary Ranges This is an exempt union position. All official salary offers must be approved by Human Resources. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150.