Branch MSR I - Floater

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options: Potential work-from-home options after the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

We are currently seeking a full-time Branch MSR I to join SDFCU. The role of the Branch MSR I is to assist members and potential members with their financial needs. This includes explaining credit union services, processing transactions, resolving member inquiries, and directing members to appropriate resources. The role combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union's products and services.

DUTIES AND RESPONSIBILITIES:

Teller Operations

• Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
• Balance cash drawers and branch totals daily.
• Maintain confidentiality and security of member information, passwords., and cash management procedures.
• Perform opening and closing duties for the branch as assigned.

• Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
• Utilize sales techniques to cross-sell credit union products and services based on member profiles.
• Respond to member inquiries regarding accounts, products, and services in a timely manner.
• Assist with applications for new membership and guide potential members on available products.

Administrative Support

• Handle requests such as address changes, stop payments, share check orders, and check card re-orders.
• Maintain compliance with SDFCU's policies, including BSA/Compliance logs.
• Perform ATM maintenance, including cash balancing and check verification.

Team Contribution

• Collaborate with team members to ensure operational efficiency.
• Provide feedback to supervisors regarding teller line operations and member interactions.
• Promote the credit union's positive image within the community.

SKILLS AND COMPETENCIES:

1. Minimum 1 year of experience in teller or customer service roles, including cash handling and sales
2. Excellent interpersonal and communication skills
3. Strong organizational and judgement capabilities
4. Proficiency in typing and working in a Windows-based PC environment

The above information has been designed to indicate the general nature and level of work performed by the MSR/Teller. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.