Information Services Tech III

Overview

Information Services Tech III provides advanced technical support and guidance to end-users and Information Services Techs I and II and plays a key role in managing complex technical issues ensuring efficient operation of the company's desktop computing environment. The technician is part of a team responsible for providing technical assistance and support related to computer systems, hardware, and software. To thrive in this role, the candidate should be a natural problem solver, self-motivated, and have a strong sense of ownership.

Responsibility

1. Provides advanced technical support for complex issues that cannot be resolved by Information Services Techs I and II.
2. Develops and maintains troubleshooting procedures and documentation.
3. Mentors and trains Information Services Techs I and II on the support process.
4. Assists in maintaining system security by supporting cybersecurity measures and protocols
5. Other duties and responsibilities as assigned.

Qualifications

1. Associate's degree or its equivalent required.
2. 3+ years of experience in the field or in a related area.
3. High standard of customer service, quality, and attention to detail.
4. Advanced knowledge of computer systems, network technologies, and tech products.
5. Leadership skills/experience in mentoring junior technicians.
6. Strong oral and written English language skills including experience creating written documentation for technical and non-technical audiences.
7. Experience with the following preferred:
   
   
   
   1. Windows 7/10; MacOS/iOS; Android
   2. Office 365/Intune
   3. Dell Wyse/ VMware Horizon
   4. Network Printing/IP Phones
   
   

Physical Requirements

Lifting Requirements -light work or exerting up to 20 pounds of force frequently. Physical Requirements -stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.