Spaceport Operations Technician

SPACEPORT OPERATIONS TECHNICIAN

The Spaceport Operations Technician will take ownership of Starbase social-facing spaces, ensuring they are clean, organized, and optimized for the best guest experience. This role provides boots-on-the-ground oversight, inventory management, and support for event execution. The ideal candidate will bring high attention to detail, a proactive mindset, and a passion for continuous improvement in all areas of spaceport hospitality and site operations.

RESPONSIBILITIES:

• Provide the highest quality of service to Starbase employees, guests, and residents by maintaining clean, functional, and aesthetically pleasing social spaces
• Perform routine inspections and submit maintenance work requests to ensure all spaces are guest-ready and maintained to the highest standards
• Drive continuous improvement across assigned areas by implementing at least one major enhancement per quarter-whether aesthetic, functional, or operational
• Support events by coordinating social space readiness, setting up and breaking down equipment, and maintaining cleanliness throughout
• Maintain organized and well-stocked storage and supply areas; coordinate inventory management and ordering with the Experience team
• Communicate daily through reporting tools and shift pass-downs, documenting task completion, inventory usage, and status updates
• Collaborate with Facilities and Housekeeping teams to escalate and track maintenance or service needs
• Lead by example through work ethic, attention to detail, time management, and pride in upholding presentation standards
• Assist in training and mentoring team members, contributing to a culture of accountability and operational excellence

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of custodial, facilities maintenance, or operations experience

PREFERRED SKILLS AND EXPERIENCE:

• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Experience maintaining or managing shared or social-use spaces
• Demonstrated ability to uphold high standards of cleanliness, functionality, and guest satisfaction
• Effective communicator across departments and with guests
• Experience supporting events or large gatherings with setup and breakdown responsibilities
• Comfortable identifying issues, submitting tickets, and proactively driving solutions
• Ability to work both independently and as part of a team in a fast-paced environment

ADDITIONAL REQUIREMENTS:

• Ability to lift up to 25 lbs. unassisted
• Ability to stand, walk, and move throughout a large facility for long periods
• Must be available to support overtime and occasional weekend events as needed