Senior Manager - Senior Home and Continuum Services - Hybrid

Virginia Commonwealth University Health Systems
United States, Virginia, Richmond
Feb 12, 2025
VCU Health System is seeking a full time Senior Manager to manage clinical operations within its network of connected clinical resources engaged serving seniors and other at-risk patients across the Richmond region. In partnership with the VCU Division of Geriatric Medicine, the Senior Manager for Senior, Home & Continuum Services manages and coordinates all administrative, managerial, operations and clerical functions required for the operation of highly complex patient care services provided within the VCU Health at Home and Continuum-based programs. The role oversees multiple clinical operations in an integrated network of connected resources engaged across the care continuum, including but not limited to: inpatient geriatric consultation and co-management, home-based primary care, short term SNF rehab, long term nursing home care, post-acute transitional telemedicine clinic, and Preference Bridge telemedicine clinic (advance directives). Position is a key support resource for optimal management of the growing Medicare population affiliated with VCU Medical Center / Health System which incorporates strategic innovation that currently includes population health and value-based care (CMS ACO REACH, CMS Age Friendly Hospital) endeavors as well as telemedicine (Transitional clinic, Preference Bridge clinic); further innovation and growth is likely. The operational leader for clinical services, this position requires the manager to serve as a resource in the service line for medical directors, staff, health care providers, management, and other disciplines, collaborating with Director and AVP in strategizing, planning, organizing, and controlling a broad group of continuum-spanning services and functions. The successful candidate will have: Passion for care of older adults and adults with functional limitations who would benefit from geriatric care principles. Ability to plan and organize self, others and work in order to achieve objectives and targets. Exceptional interpersonal skills, with demonstrated ability to establish, maintain, and leverage positive, productive working relationships with individuals at all levels throughout an organization. Determination to deliver outcomes and ability overcome obstacles in order to move forward. Strong written, verbal and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization and across the community. Group motivation, creativity and diplomacy; ability to work effectively within and support a team environment. Highest level customer service standards Proven competency in business office management Business development experience with demonstrable success as shown through census/revenue growth. Experience in operational, strategic, and budgetary planning and implementation. The ability to organize dynamic schedules and changing priorities. The ability to exercise sound judgment, and to make and implement well-reasoned decisions. Emotional maturity and ability to manage multiple competing priorities with assurance. Keen eye for innovative and unique approaches to service delivery that ensure the highest possible quality and fiscally responsible services are offered. 7+ years of relevant experience required. Master's degree in Business Administration, Finance, Health Care Administration, Nursing or related field preferred. Experience in population health and/or value-based care preferred. Experience managing services for complex adult and/or geriatric patient populations preferred. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: CPR Experience REQUIRED: Seven years of relevant experience, preferably in an ambulatory setting. Two years supervisory experience. Experience PREFERRED: Knowledge of ambulatory care and a background in clinic procedures. IDX and Cerner experience a plus. Education/training REQUIRED: Bachelor's degree in Business Administration, Finance, Healthcare Administration, Nursing or related field or commensurate education and experience in lieu of a degree. Education/training PREFERRED: Master's degree in Business Administration, Finance, Health Care Administration, Nursing or related field. Nursing or other clinical training a plus. RN License highly preferred. Independent action(s) required: Has accountability for the performance and results of assigned patient care area(s). Develops business, operational, production and organizational priorities in conjunction with Clinical Leadership for assigned patient care area(s). Supervisory responsibilities (if applicable): Provides leadership to Ambulatory Operations Management team consisting of both business and clinical leads within assigned patient care area or areas. Additional position requirements: Some extended and weekend hours maybe required Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change The VCU Health at Home & Continuum Integration service line model operates with a patient-centric focus and a comprehensive, team-based, outcomes-motivated approach to care, using population health principles. The position and service line support the "Quadruple Aim" of improving the patient experience (including quality and satisfaction), improving the health of populations, reducing the per capita cost of healthcare, and improving provider satisfaction. The VCU Division of Geriatric Medicine has quietly grown to be recognized as one of the largest, widest ranging Senior service lines in the mid-Atlantic region, with Geriatrics clinicians spanning from office to hospice, and from inpatient consult and co-management to 24/7 hospital-at-home, remote patient monitoring, and transitional telemedicine. Our fellowship is producing some of the brightest young minds in the field. This position is hybrid, 3 days in the office and 2 days remote EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.