Service Desk Analyst(onsite)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Arizona, Phoenix | |
 Feb 19, 2025 | |
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Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Tittle: L1 Service Desk Analyst (ONSITE) Work Location: Mesa, AZ Our ideal candidate speaks english and has excellent problem-solving skills. Has experience in Service desk, taking calls and handling users over voice, chat, email and self service tickets. Responsibilities * Adhere to Schedule, SLAs, Metrics and Industry standards * Comply with company processes and Quality Standards * Keep up to date with the latest features and updates in the computer systems and applications * Application development or application support experience is an added advantage Qualifications Provide support, troubleshoot, and assist users with Computer and application issuesSupport over voice, email, chat and self-service ticketsWork with end-users to understand and solve their issuesWork closely with other IT support teams and end-users to ensure system consistency and efficiency * Must be proficient in English * Proven work experience as a Service Desk Analyst or similar role * Strong knowledge of Computer systems and applications * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and in a team Desired but not required * Bachelor's degree in finance, Accounting, or a related field. Salary and Compensation The annual salary for this position is between $37,804 to $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-NV1 #CB #Ind123 | |