Practice Assistant II, Neurology, Part-Time

Brigham & Women's Physicians Organization
United States, Massachusetts, Boston
60 Fenwood Road (Show on map)
Feb 12, 2025
Working with the assigned Division clinicians in the Department of Neurology (DON), the Practice Assistant II provides clinical care coordination for the Division and processes prior authorizations for medications. This position requires the ability to manage patient information confidentially and in compliance with all hospital requirements. The Practice Assistant II must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency to prioritize the demands of a large and very busy clinical division. Responsibilities: - Perform all aspects of patient scheduling. - Operate multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP). - Screen calls and provide information to callers, record, and transmit messages, or direct calls to triage therapists and/or appropriate individuals. - Return follow-up calls as indicated. - Prepare, organize, and distribute all appropriate patient-reported outcome measures. - Correctly identify issues related to insurance/registration and cordially direct patients when changes are indicated. - Appropriately identifies problems/opportunities that impact clinical schedules and service availability to the triage supervisor. - Receive files and/or distribute incoming mail and insurance approvals. - Scan all department-related forms including written physician referrals and Medicare Certifications into EPIC and manage MD reconciliation in EPIC. - Schedule appointments, utilizing the computer's clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services. Organize schedules for multiple clinicians. - Maintain various lists and records such as triage and walk-in referrals and beeper numbers, as directed. - Organize and maintain an appropriate inventory of office supplies in the department. - Manage a pre-scheduling program of post-op patients, research patients, and walk-ins. - Assist in training new clinical and front desk staff regarding scheduling and front desk duties. - Assist the managed care coordinator with assigned tasks. Fill in for the managed care coordinator in their absence. - Demonstrate effective interpersonal skills in all interactions with the public, staff, patients families, and caregivers.Always be polite and courteous. - Understand how to de-escalate tense situations and ask for assistance when needed. - Maintain all provider scheduling templates and adjust in a timely fashion as needed. - Perform all check-out functions, including scheduling follow-up visits within the rehabilitation department. - Daily monitoring and execution of the e Referral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Minimum of a high school diploma or GED. A minimum of two years of applicable work experience is required. Some additional training in office systems or other post-high school education is preferred. Knowledge of performing medication prior authorizations, practice operations, and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing. Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information. Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ability to type and enter data effectively and at a more advanced level. - Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications. Intermediate understanding and use of medical terminology. Intermediate comprehension of billing and fiscal information. Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.