Senior ServiceNow Discovery Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Technology subject matter expert responsible for implementing ServiceNow Discovery at Bank of America. The Senior ServiceNow Discovery Engineer will be expected to assist with implementation, maintenance, upgrades, and integrations. The engineer will interface with product owners and technical specialists to define and update ServiceNow Discovery scan capabilities. In addition, the engineer will work closely with the Software Asset Configuration Management Process Team in support of the ServiceNow ITSM program.

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow's Discovery, CMDB and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery.
• Experience leveraging MID servers for integration and automation.
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Skills:

• Analytical Thinking
• Application Development
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking

Required Qualifications:

• Expert knowledge of ServiceNow Discovery, CMDB, ITSM applications with at least 5+ years of hands on experience with Discovery module of ServiceNow at a large global company.

• Experience with UNIX/Linux, Windows system administration and understanding of SAN/NAS storage, TCP/IP Networking.

• Proficiency in Unix and Windows scripting (Perl, shell, PowerShell, Javascript, etc.)

• Experience with complex and global projects. Strong organizational and analytical skills, ability to work with multiple groups to gather business requirements for scans.
• Proficiency in working in a fast-paced, complex, dynamic, business environment.
• ITIL Foundations certified or higher preferred.
• B.S. in Computer Science or related technical field, or equivalent work experience

Desired Qualifications:

• Experience with Structured Query Language (SQL)
• Experience with Infrastructure Asset Analysis
• ServiceNow certifications.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.

Shift:

Hours Per Week:

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