Director of Technology Solutions

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Application Deadline: 2/26/2025

Role:

The Director of Technology Solutions is responsible under the direction of the VP of Enterprise Technology for leading Gulf Winds' enterprise technical solutions implementation department. Responsible for delivering highly reliable, efficient, scalable, and secure automation, applications, systems, and technology infrastructure solutions. Responsible for aligning Service Level Agreements (SLA) with established business Recovery Time Objectives /Recovery Point Objectives (RTO)/(RPO). Proactively monitors capacity, performance, and the overall lifecycle of technology assets. Responsible for aligning team performance metrics with operational goals. Stays current on evolving and emerging technologies and skills development relevant to the position. This role works closely with the VP of Enterprise Technology and business leaders to design and execute enterprise technology roadmaps.

Essential Functions & Responsibilities:

Directs and is responsible for the day-to-day operation of the Technology Solutions department including implementing technical solutions, planning, resource allocation, and reporting. Ensure the timely delivery of all subsequent technology solutions. Oversee the scoping and planning of technology enhancements and initiatives, ensuring alignment with business goals. Hires develops, establishes goals, and sets expectations for the team.

Leads planning for the department to select and implement the appropriate methods, technologies, and partners to meet the evolving needs of the Credit Union and its members.

Continually improve Service Level Agreements (SLAs) for technology services and ensure effective implementation and alignment. Monitor established SLAs to ensure they support business objectives and address client needs.

Coordinates and oversees work performed by team members. Provides subject matter expertise and mentoring in customer service, applications, and infrastructure systems.

Directs technology initiatives as needed.

Performs other job-related duties as assigned.

Performance Measurements:

1. Maintains a cohesive, technically competent, motivated, detail-oriented, and professional staff. Supervises and coordinates work performed by team members. Resolves all staffing, coaching, and performance issues; responsible for team member engagement and oversees recruitment and training of new team members.
2. Ensures all team members are cross-trained to deliver solutions that adhere to industry best practices and Gulf Winds security standards. Maintains appropriate relationships with outside vendors and suppliers.
3. Follows a well-developed process that produces reliable and efficient technology solutions to optimize customer experience. Matches customer needs and desires to system capabilities.
4. Partners with internal stakeholders and vendors as needed to deliver new technology solutions. Maintains appropriate relationships with outside vendors and suppliers.
5. Ensures the department workload is managed effectively with timely resolutions and fulfillment dates that adhere to established quality standards, processes, and budget requirements. Ensures all documentation is complete, accurate, and timely.
6. Ensures impactful changes are communicated to operations and training and ensures that all modification have been tested before they are put into production, working with training to ensure users are prepared.
7. Develop recommendations for cost efficiencies, enhancements, and consolidation of services and processes that are central to financial services operations.

Knowledge and Skills:

Experience: Three to five years of experience in a similar role. Substantial working knowledge of Symitar core processing, SQL databases, scripting, Active Directory (AD), VMware virtualization, server administration, networking, cybersecurity, cloud services, and telecommunications.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree), (3) or an additional 5 years of proven experience in a similar role. A master's degree is a plus.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Leading, motivating, influencing, and training others. Outside contacts become important and fostering sound relationships with other entities (companies and individuals) becomes necessary and often requires the ability to influence others. Strong leadership abilities and the ability to collaborate effectively with cross-functional teams is a must.

Other Skills: Ability to lead at a program level Solutions Service Delivery from ideation to implementation. Extensive knowledge of the Jack Henry Product Suite, AIX, SQL, Active Directory, O365 Email Service, MS Teams, VMware, Servers, Datacenter Systems, Networking, Telecommunications, Scripting, Workflow, and Cybersecurity Appliances. Cisco, Microsoft, VMware, and AWS certifications preferred. Must have excellent resource management and communication skills. Ability to discuss technical issues effectively with other technical professionals and non-technical leaders. Strong knowledge of IT service management principles, frameworks, and best practices. Ability to read, write, comprehend, and speak English clearly.

Physical Requirements: This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment: The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones.

This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors.

The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. Afterhours work or travel required to meet project deadlines or attend conferences, seminars, or meetings.

Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.