Mortgage Warehouse Payments Coordinator/General Ledger Specialist

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Feb 14, 2025
Job Title: Mortgage Warehouse Payments Coordinator/General Ledger Specialist Location: Biltmore What you'll do: Our Warehouse Lending teams provide support to mortgage banking companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors. As a Mortgage Warehouse Payments Coordinator, you will oversee and process payoff transactions for our Mortgage Banking clients. You will review a large volume of payoff transactions, reviewing data and documents prior to processing a transaction. You will also respond to customer inquiries via written and verbal communication and utilize your superior customer service skills to help exceed customer expectations. Process a high volume of mortgage warehouse payoff transactions with accuracy and precision, reviewing documents to ensure data accuracy, including but not limited to loading incoming wires to system of record and matching incoming Purchase Advise with to wires after loading Process more complex GL reconciliations to ensure the bank's records are accurate Exhibits superior customer service and appropriate follow-up with customers and internal customers Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and payoff requests as they apply to existing policies and procedures Assists Loan Officers and other Bank personnel as needed; and resolve inquiries or issues relating to Warehouse Lending operations What you'll need: High school diploma or general education degree (GED) 2-3 years of experience in the banking, insurance or financial industry preferred General bookkeeping, exposure to accounting concepts and experience with GL balancing, preferred Basic knowledge of financial products and services Ability to multitask and work in a fast-paced environment, while maintaining attention to detail Ability to process a high volume of recurring transactions daily under tight timelines Customer service experience required Strong organizational and time management skills Effective oral, written and interpersonal communication skills Strong computer skills, including Microsoft Excel, Word, and Outlook Ability to review high volume of email communications daily Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation