Program Manager -Cardiology Outpatient Scheduling and Operations

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

About the Job
This role is responsible for coordination, administration, and operational functions of program(s).

This position is structured as a working manager role, meaning the manager will be deeply involved in daily operations while also providing leadership, strategic oversight, and process improvement. The Program Manager will not only lead the team but will also actively participate in the day-to-day operations. This includes, but is not limited to, the following tasks- Coordination of Care, Scheduling Appointments, Arranging Multi-D Clinics, Work Queue (WQ) Management, and reviewing financial/volume data in Qliksense. By being embedded in these activities, the Program Manager will have a thorough understanding of the challenges and opportunities from within. This hands-on approach will enable the Program Manager to drive meaningful improvements and support the team as we continue to grow the section.

What you will do

• Oversee program operations and develop policies, planning, and priorities.
• Assign resources and infrastructure for program objectives and monitor progress.
• Oversee, coordinate and communicate program processes and goals.
• Support initiatives to promote program growth, improvement and sustainability.
• Ensure compliance, professional standards and regulatory requirements.
• Oversee program operating budgets and support related finance / billing functions.
• Develop, facilitate and lead improvement of program metrics, tools and reports.
• Assist in development and execution of program outreach, education and advocacy.
• Facilitate and lead committees, meetings, activities and presentations/events.
• Represent the program with internal and external stakeholders including serving as the primary point of contact for program sponsors.
• Support the recruitment and training of Program staff; help identify Program staffing needs
• Support the development of key Program indicators and monitor progress towards them

Education Qualifications

• Bachelor's Degree Required
• Master's Degree business, healthcare administration, or a health care related field Preferred

Experience Qualifications

• At least three (3) years program management experience. Required
• Previous experience in a healthcare related environment. Required
• At least five (5) years of program management experience Preferred

Knowledge, Skills and Abilities

• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Advanced knowledge of process improvement tools and methodologies.
• Intermediate knowledge of data and database management tools and principles.
• Intermediate knowledge of data analysis tools and practices.
• Intermediate knowledge of accounting, billing and finance principles.
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent time management skills
• Strong conflict resolution skills
• Strong presentation skills
• Solid leadership skills
• Ability to collaborate with stakeholders at all levels
• Ability to work independently with minimal supervision
• Ability to influence others to accomplish tasks outside of the direct span of control

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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