Customer Service Representative

WORK FROM HOME MEDICAID CALL CENTER

Training Hours- 9:00am-6:00pm EST

Production Hours- 9am to 5:30pm EST

Attendance is 100% mandatory for the first 4 weeks, NO time off.

Must complete Background check

Maintain a quality score of 95% or greater

Answer 80+ calls per day

Review and respond to all email communications no later than 24 hours from receipt.

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with LIBERTY's Information Security Policies and Procedures.

Follow safety guidelines outlined by LIBERTY Dental Plan's Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

• High School diploma or GED
• 1 Year Call Center Exp
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills
• Other requirements include:
• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Specific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent

Experience:

• Microsoft Office: 1 year
• Medical Claims: 1 year

Work Location: Remote