Field Service Manager

Ohio Transmission Corporation
United States, Missouri, Lees Summit
Apr 06, 2025
About this role JOB DESCRIPTION POSITION TITLE: Field Service Manager DEPARTMENT: Field Service LOCATION: Lee's Summit, MO REPORTS TO: Field Service Director DATE: 1/30/2025 _______________________________________________________________________________________ POSITION SUMMARY: Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Manager provides oversite for the field service group for maintenance/preventative maintenance/electrical and millwright-type functions. This includes knowledge of rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting. ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES: Multi-tasking Great communicator General to advanced Windows based computer skills Heavy construction experience preferred Estimating experience preferred Basic understanding of prints, CAD, drawings Basic understanding of precision measurements Basic understanding of electrical, including controls Lead safety meetings Scheduling for jobs, tasks, meetings Request parts pricing Communicating with vendors Contract review Create SOW, and T&C's Contribute or provide training including task specific and safety DOT regulated truck management experience preferred Work across all branches, BU's, and segments HR required tasks Fleet management Capex requests Document submittals, controls, tracking Coordinating calibrations on testing equipment Equipment purchasing PPE/Uniform management Job/bid walks Department Financial Responsibility Departmental growth initiatives KNOWLEDGE/SKILLS/ABILITIES Know how to read precision measuring devices, such as micrometers and calipers Strong sense of urgency and keen attention to detail in aspects of the job Able to understand what to wear for personal protection equipment, including a respirator as necessary Ability to work overtime when needed Ability to maintain an inventory of supplies carried on company supplied work truck Strong time management skills and ability to handle multiple tasks Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices Ability to identify and resolve problems in a constructive and timely manner Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings Good communication skills with others by telephone, written documents or in person Ability to interact with customers and co-workers and subordinates in a pleasant and professional manner REQUIREMENTS High School or equivalent, with mechanical aptitude and skills 5 years minimum of Field Service management with emphasis on rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required Able to obtain MEC (Medical Examiner's Certificate) under DOT as a 'non-CDL' commercial motor vehicle driver Maintain clean driving record Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word Willing to travel occasionally Willing to take after-hour calls from Clients PHYSICAL DEMANDS/ENVIRONMENT Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace Ability to operate and read from computer/laptop monitor See differences between colors, shades, and brightness Must be able to lift to 50 lbs. occasionally Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities Fast-paced environment, subject to schedule and priority changes and short notice activity. Willingness to visit wastewater environments as necessary to bid Field Service work Classified as Safety Sensitive