Program Manager

We are seeking a Program Manager to lead and execute key business and technology initiatives, starting with the implementation of a new Warehouse Management System (WMS) and Transportation Management System (TMS). This role is perfect for a strategic thinker and hands-on leader who excels in project management, cross-functional collaboration, and driving operational improvements. If you thrive in a fast-paced environment and are passionate about delivering impactful solutions, we'd love to hear from you! This position will be based at our corporate location in Madison, WI.

This role involves managing multiple high-priority projects, collaborating with cross-functional teams, and engaging stakeholders across the organization to ensure projects are delivered on time, within scope, and on budget. Key responsibilities include developing project schedules, overseeing and coordinating cross-functional discovery, building robust solutions, and managing sub-project teams with other functional areas. When involved with systems projects, this role will oversee systems integration and application testing, facilitate end-user training, and provide comprehensive communication and reporting on project milestones and outcomes.

Lead cross-functional teams to ensure program objectives are achieved for any project being overseen.
• Serve as the primary point of contact for program updates, risks, and issue Facilitate communication between technical teams, end users, and leadership.
• Ensure program alignment with organizational goals and strategic
• Define project scope, timelines, milestones, and budgets in collaboration with
• Track project progress and ensure deliverables meet quality standards and Provide regular program status updates and progress reports to senior management, including the IT Steering Committee.
• Collaborate with IT, Supply Chain, Logistics, and Operations teams to gather requirements and drive alignment for projects and systems implementations.
• Identify opportunities to improve operational efficiency through system integration and process reengineering.
• Develop, revise, and implement Standard Operating Procedures (SOPs) to align with new system functionalities.
• Support change management initiatives for all large projects to ensure smooth adoption of all updated business SOPs.
• Oversee end-user training sessions and provide ongoing support for system and process
• Initially, this role will develop and manage a comprehensive program roadmap for the implementation of WMS and TMS across First Supply's operational footprint:
  • Ensure seamless integration with existing systems and
  • Partner with warehouse teams to refine processes and address system-related
  • Provide training and support for end users to adopt to new systems

• Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or related field required.
• Project Management Professional (PMP) certification preferred; other Project Management Institute (PMI) certification considered.
• Six Sigma certification desired, at least at the Green Belt level or higher, Black Belt
• 7+ years of proven project management experience, with a focus on system implementation and process reengineering.
• Proficient in project management tools such as MS Project, Jira or
• Experience managing cross-functional teams and driving large-scale projects to
• Strong process orientation with a focus on optimizing workflows and improving
• Firsthand experience developing test processes, documentation, and QA
• Proven track record as a change agent, driving innovation and transformation within an
• Advanced analytical skills to design system or process-based solutions that address business challenges.
• Excellent verbal and written communication skills, with the ability to convey complex ideas

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.