Administrative Assistant

Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

The Office of Access & Equity provides leadership to the University's efforts to foster a welcoming and inclusive environment. The office promotes equity in educational opportunity, programming, and employment and promotes an environment of respect and inclusion for all members of the University community.

The Equal Opportunity (EO) unit of Access & Equity strives to make Appalachian State University a discrimination-free, harassment-free environment for faculty, students and staff to work, live, and learn. EO is responsible for managing and monitoring the University's equal opportunity and compliance actions. EO oversees university equal opportunity policies, responds to complaints, conducts investigations, develops and delivers training and educational outreach to campus, as well as provides consultation to supervisors and managers regarding equal opportunity concerns and initiatives.

The primary purpose of this position is to provide administrative support to the Office of Access & Equity (Disability Resources & Equal Opportunity). This position will act as the primary triage point for all EO in-person and telephone communications. This employee will be instrumental in answering questions relative to University policy and office procedures.
Duties & Responsibilities include:

Monday - Friday, 8:00-5:00 p.m.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Communication - Verbal: Main point of contact for EO clients. Will be responsible for assisting individuals related to office procedures. Will assist with office presentations. Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to pertinent situations. Schedules and coordinates appointments, meetings and events. Serves as the main contact person for the department and assists with all inquiries. Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message.

Communication - Written: Will manage EO general email and be responsible for professional, clear communications. May assist in investigatory administrative support such as collecting evidence or reviewing and editing transcripts of client interviews. Process documents for the department following office procedures. Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the program's needs. Ability to advise and consult with clients to ensure the accuracy of the communication and understanding of the message as the administrative assistant serves as the main point of contact for initial inquiries.

Knowledge - Program: Answering questions about procedures and how to report a concern of prohibited conduct; need to know general information about the office; maintaining the office budget, creating travel documents, work orders, etc. Coordinates a variety of electronic document processing activities requiring the application and interpretation of procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines. Follows guidelines set by the office in conjunction with App State policies and procedures. Requires knowledge of organizational structure, functions, services, programs, office procedures, and practices.

Please attach required documents: