Digital Technical Specialist

Smith College
United States, Massachusetts, Northampton
10 Elm Street (Show on map)
Feb 17, 2025
If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu. College Relations Job Description Essential Functions 70% Content Maintenance and Updates: Responds to a variety of web-related requests from across the college. Updates and maintains time-sensitive material and monitor pages for outdated material, inaccuracies, broken links and compliance with policies on standards and accessibility. Develops and maintains Drupal webforms, including maintenance and configuration of payment enabled forms. 10% Project Assistance: Assists with web project management and issue resolution communications between College Relations, other College website stakeholders, ITS and external vendors. Tests and reviews updated sites for issues and elevates issues to the attention of the Senior Web Developer and Systems Engineer. Supports Digital Strategy and Creative Services team in responding to client and user inquiries, comments and suggestions. 15% Supports Electronic Communications Supports building and sending of Salesforce based email communications. Collaborates with other members of the Digital Strategy and Creative Services team on content, layout, design and reporting. 5% Web Performance / Accessibility Monitoring + Testing Assists in monitoring and reporting on website performance, including accessibility compliance, leveraging analytics programs (Siteimprove and Google Analytics). Assists Digital Strategy and Creative Services team with updating the website to address issues. Perform other duties as assigned by management. MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills) 1 to 5 years of relevant experience: Excellent written and oral communications skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and projects concurrently in a fast paced, deadline driven environment. Show a sense of urgency, responsiveness, and strong organizational ability; keep projects on schedule and ensure deadlines are met. High standard of accuracy and attention to detail, strong organizational skills. Able to effectively communicate and coordinate directly with IT staff and vendors. Positive customer service orientation and work ethic; good relationship management skills and a good team player. Creative, enthusiastic and strategic with an ability to suggest improvements. Flexibility to revise ideas with input from team members and other College partners. A good mix of technical and interpersonal skills. Preferred Qualifications Experience with web analytics (Google Analytics and Siteimprove) and reporting. Keep up-to-date with trends. Experience with Salesforce Account Engagement Email. Experience with vendor communications. Understanding of what makes a compelling, functional, rich, and relevant website that adheres to college brand and communications objectives. Familiarity with website development; General programming experience; familiarity with HTML, CSS, and inline-styles for email communications, a plus. Additional Information This position is eligible to work a hybrid schedule after an initial fully in-person onboarding period. All employees are expected to participate in the Colleges efforts to create a respectful, inclusive, and welcoming work environment. Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button. Review of applications will begin March 10, 2025 Position Type: Regular About Smith College Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges. Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu. As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.