Product Marketing Support Specialist

This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level + Pressure measurement needs within the North American region.Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.

Role + Responsibilities

• Support Sales Center colleagues and business specialists on product related technical issues and application related issues.
• Manage technical support cases within Smart support for pre and post sales.
• Oversee customer complaints within Salesforce when requested.
• Responsible for overseeing the non-sellable spare part process
• Attend networking conferences in support of Level and pressure products.
• Provide pricing support for Level and Pressure products when requested
• Provide informational tours of the facility.
• Provide product training when requested

TSP Support

• Maintain TSP Quotation Request Database in SAP for new and existing offers
• Generate new TSP offers and maintain existing offers.
• Make recommendations for design and cost of modifications to existing products to meet customer application or specification requirements.
• Support Sales Center colleagues and business specialists on TSP related technical issues and application related issues.
• Follow through with quotes to appropriate Sales Center.
• Maintain workflows and operations to perform according to company TSP KPIs.
• Stay up to date on all marketed or manufactured products by Endress+Hauser Level +Pressure in order to make sound design modifications or recommendations.
• Provide support to Production, Logistics, and Industrial Engineering as needed.
• Lead improvement processes for TSP.

General Sales Support

• Support the level + pressure products acquisition process by reviewing specifications, requirements, and other requests from sales centers and end customers to ensure conformity to requests.
• Provide technical support to customers by responding to inquiries about our products, their application or explaining our product design as it fits in their processes.
• Analyze customer specifications to determine if standard or special products fit their needs. If a special product is required, collaborate with production and engineering to determine if manufacturing can be done based on proposed product design.
• Configure products, modify designs, generate time and cost estimates, write exceptions to customer specifications and prepare pricing for formal quotations.
• Identify special materials needed to meet customer specifications and functional requirements; then work with purchasing, engineering, and quality to identify qualified vendors.
• Identify product options that need to be industrialized or transferred based on synergies seen in production processes, past or future forecasts.
• Technical trainer for sales and marketing colleagues within the geographical regions of responsibility.
• Serve as a guide for facility tours.
• All other duties as assigned.

Qualification + Profile

• Bachelor's degree in Engineering, Technology, or a related field, with a minimum of two (2) years of relevant experience in the process control industry-or an equivalent combination of education and experience.
• Proven ability to collaborate effectively with individuals at all levels, both within and outside the organization.
• Strong analytical, organizational, and time management skills.
• Excellent troubleshooting and problem-solving abilities.
• Highly detail-oriented, ensuring accuracy and efficiency in all tasks.
• Self-motivated with the ability to multitask in a fast-paced environment.
• Strong interpersonal, written, and verbal communication skills.
• Comfortable working in an international setting.
• Proficient in Microsoft Office applications.

Benefits + Perks

• The security of working for an international family-owned company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Company paid Caregiver and Parental leaves
• Sign-On Bonus
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.