Manager - Workers Compensation

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People * Customers * Trust

The Workers' Compensation Manager is responsible for providing guidance and oversight of workers' compensation claims management processes at Packaging Corporation of America (PCA). This includes providing direction to PCA location management as well as the third-party administrator of workers' compensation benefits for PCA. In addition, the workers' compensation manager is responsible for monitoring claims to ensure proper handling according to state laws and regulations, and PCA's claims best practices and client service instructions.

Dimensions:

As part of the Corporate Risk Management team and EH&S Department at PCA, the Workers' Compensation Manager serves all PCA locations as well as the other business departments of the organization. The successful management of workers' compensation claims positively impacts employee relations and coordination of benefits, legal and regulatory obligations as well as financial and risk exposure.

Principle Accountabilities:

• Leads a team-centered approach to claims management, coordinating the preparation and administration of claims and facilitating communication and collaboration between all stakeholders.
• Ensures compliance with state specific Workers' Compensation regulations and PCA's policies and guidelines in all aspects of workers' compensation claims.
• Evaluates claim and risk mitigation strategies, medical information, claim financials, compensability and exposure as well as day-to-day claim activity.
• Facilitates regular claims reviews with third-party administrator and in accordance with required PCA controls.
• Keeps senior management abreast of claim service issues, regulatory changes, and significant details on individual claims.
• Knows and follows policies and procedures of PCA, shares information that benefits other members of the team and organization and strives for continuous improvement in overall program delivery with a customer-focused approach.

Decision Making:

• Provides input on Workers' Compensation Program policies and procedures, third-party administrator services, and strategic decisions that impact all areas of responsibility.
• Leads collaborative problem-solving on all aspects of workers' compensation claim management.
• Initiates decision-making with appropriate stakeholders for claim resolutions.

Interactions:

• The Workers' Compensation Manager frequently interacts with other members of Risk Management and EH&S, PCA manufacturing & transportation site personnel, adjacent business departments (HR, Benefits, Legal, Financial) and Program vendors, requiring strong interpersonal skills.
• Must communicate timely and effectively with all stakeholders - both verbally and in written communications, trainings and presentations, and with the ability to recognize, consider and respond appropriately to others' perspectives.
• Must lead with a service-approach, recognizing the benefit of positive internal and external relationships on the Program and the Organization as a whole.

Position Requirements:

• Must have 3-5 years' experience with demonstrated knowledge of Workers' Compensation claims management and regulations as well as medical and legal terminology.
• Bachelor's Degree or equivalent preferred.
• Technology skills required include basic computer, MS Word, Excel, MS Teams, and PowerPoint. Abilities within SharePoint, or similar programs and client-facing RMIS systems are preferred.
• Strong financial and business analytic abilities preferred.
• Ability to travel as needed for meetings, presentations, training.
• Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.

Pay and Benefits:

The base salary range for this position is $94,000-$141,600. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Employees (and their dependents) are eligible for medical, dental, vision, basic life, and disability insurance coverage, subject to applicable waiting periods. Employees are automatically enrolled in PCA's 401k retirement plan at the time of hire. Employees are also eligible for up to 120 hours of vacation (prorated) and eleven (11) paid holidays per calendar year.

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

• Lake Forest, IL 60045, USA
• Virtual