Account Manager

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary:

As our Account Manager, you will work closely with the Inside Sales/Customer Support team and top tier customers to ensure the highest level of customer satisfaction. You will have the opportunity to make a positive impact within our organization and be the main line of communication between customers and internally with various departments within the organization.

Qualifications & Requirements:

• Bachelor's Degree or 7+ years experience in a Senior Inside Sales/Account Management role
• Minimum 5 years working for a manufacturing company
• Military and Government industry customer experience is essential
• Exceptional communication and feedback skills
• Proven ability to handle customer escalations and resolve high-stakes issues in a timely manner

Our values of Accountability, Collaboration, and Empowerment (ACE) guide our every action, enabling us to serve our customers and ourselves passionately.

What will you be Accountable for?

• Monitor and grow top tier customer accounts including pre and post sales inquiries, including price quotations, order entry, delivery/ lead times, expedites and other related requirements
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Ensure quotes and customer orders are efficiently captured within the ERP system, provided and confirmed with customers in a timely manner and followed up on for efficiency
• Contract review of sales orders processed by the team of customer service reps for accuracy
• Lead by example and coach customer support reps to achieve and maintain top tier performance in quality of work, productivity and customer account growth
• Proactively manage the CRM platform (Salesforce) to maintain the latest information for customers and proposals/program updates

How will you Collaborate?

Work collaboratively with Product Management, Field Sales, Quality, Engineering and Operations teams on customer requirements. Including preparing quotations, validating order requirements and other requirements as they arise. Collaborate with Production/Planning to ensure accurate lead times and that order status updates are available & provided to customers in a timely manner.

What are you Empowered to do?

• Foster a culture of continuous improvement
• Actively contribute to process improvements, suggesting & implementing strategies to optimize workflow, customer satisfaction, and team efficiency
• Be a product and process expert, guiding your peers with knowledge of our software, tools and customer needs to ensure they are equipped for success
• Manage projects necessary to meet business requirements and opportunities

Communication Systems We Use:

• Google Workspace
• BambooHR
• Paycom & ADP
• AwardCo
• Exostar
• ERP (Visual & Macola)
• CRM (Salesforce)

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only-No Third-Parties***