Senior Customer Experience Partner - Cold Chain Logistics- On-Site

Senior Customer Experience Partner - Cold Chain Logistics

Seattle, WA On-site position requiring daily office attendance

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

Join our dynamic team as a Senior Customer Experience Partner, specializing in Cold Chain Logistics (CCL). As a key player in our organization, you will serve as the primary point of contact for a portfolio of CCL accounts, ensuring exceptional customer service and fostering strong, collaborative relationships.

Key Responsibilities:

• Manage customer accounts, advocating for their needs and ensuring satisfaction across Maersk's product offerings.

• Utilize ERP/WMS systems to process shipment data, billables, and monitor AP/AR KPIs for accuracy and timeliness.

• Proactively monitor cargo status, resolving issues promptly to prevent supply chain disruptions.

• Collaborate with internal and external stakeholders, maintaining open lines of communication.

• Actively engage with origin Cold Chain CX teams to ensure seamless shipment execution.

• Manage customer queries professionally and diligently, driving continuous improvement and cost-saving opportunities.

We are looking for:

• Bachelor's Degree, Diploma, or equivalent with 4+ years of functional experience in transportation or logistics.

• 2+ years of Refrigerated Cargo/Cold Chain Logistics experience.

• Knowledge of refrigerated 3PL warehousing operations and billing processes.

• Strong client or program management experience.

• Exceptional written and verbal communication skills.

• Proven ability to work under pressure, independently, and as a team player.

• Visible demonstration of Maersk Values and winning behaviors.

• Analytical and troubleshooting skills with a focus on delivering high-quality work.

• Proficiency in MS Office tools, data analytics, and reporting.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

And more!

Pay Range: $65,000-$70,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.