Revenue Operations Analyst Sr

APS (Arizona Public Service)
United States, Arizona, Phoenix
Feb 19, 2025
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona. Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary The Revenue Ops Analyst Sr is a subject matter expert that provides overall support to the Revenue Operations business unit to ensure the proper and effective functioning and focuses on the day-to-day operations. Conducts or directs team in complex technical, financial, and/or operational work to ensure accurate, timely, and efficient customer bills, account management and payment reconciliation. Minimum Requirements Bachelor's degree in Finance, Accounting, Business Administration or related degree Four (4) years' experience of credit collections or billing experience or an equivalent combination of education and experience totaling eight (8) years of credit collections, customer service, or billing experience. Preferred Qualifications Strong analytical ability and demonstrated initiative Ability to identify and implement process improvements. Proficient in Microsoft operating systems and applications, Customer Care & Billing (CC&B), and specific departmental hardware and software applications. Knowledge and experience in Revenue Operations (Billing, Back Office support, Credit & Collections) Understanding of ACC Schedules and Tariffs specific to Revenue Operations Strong interpersonal skills, both written and verbal Ability to manage competing priorities in a fast paced, ever-changing environment Major Accountabilities 1) Consult, evaluate, manage team's workload assignment and assist in implementing projects to ensure business improvement opportunities are successful through communication, collaboration, business acumen, training, and support. 2) Provides back up support for leadership team and ensures quality and volume remain at targeted levels, leads team huddles and training exercises to ensure strong work quality. 3) Provides input on strategic and policy decisions that improves operational performance and benefits the team and/or the customer. 4) Perform routine quality review assessments, audits, and automated solutions and provide feedback to team members for continued improvement 5) Ensure all communication is timely, accurate and concise. Liaison to all key vendors, internal departments, associates, and peers. 6) Provides system administration, business/financial analysis, research and reports performance results. Assists internal or external audits and special projects. 7) Facilitates training and development processes, conducts quality assurance on applicable department employees, system automation. Reports quality metrics to management. 8) Completes and/or participates in operational reporting such as internal and external audits, KPI metrics, operational monitoring. Formulates, defines, and documents business processes, project scope and objectives, benchmarking and/or fact finding. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. *Role types are subject to change based on business need.