North America Sales Leader

The Sales Leader provides Commercial and Technical leadership of WUCS (Wet Use Chopped Strand) products for the North American region of the Nonwovens business. He/She is accountable for creating, communicating and executing the business strategy through the successful execution of sales results that create sustainable investment grade returns for Owens Corning and distinct value for our customers. This role is the primary point of contact for the OC Wet Use Chopped Strand business. The role requires strong horizontal leadership across OC functional teams such as supply chain and operations.The role is responsible for building and executing strategies and developing sales plans that create value for our customers.The incumbent will be accountable for engagement with cross functional teams and leaders, Key Account Management and converting new business. He/She will also be accountable for the evaluation and recommendation to grow and develop the sales and technical team(s) in N. America. The position reports to the Director of Nonwovens, North America.

1. Knowing Our Customers (Driving Business Growth through deep customer knowledge and market understanding)

• Continuously builds an intimate insight and knowledge of business segment(s) and key account customers to do what is necessary for the customer to be successful and ensure value for our current and future products, programs and processes.
• Quantify and understand the market drivers and competitive pressures at play balancing short term and long term dynamics that fit the business strategy.
• Critical to the role is establishing and maintaining senior-level relationships with all customers and specifically, key accounts.
• Teaches and holds others accountable for building deep understanding of the industry and markets and intimate professional/business understanding of the customers and key influences to the customer's customer through Customer Discovery data and demonstrated listening skills.
• Develops broad corporate/executive customer relationships with key accounts
• Partners across regions, where necessary, to maximize value at the global level.

Metrics

• Sales revenue, gross margin, gross margin per unit, gross margin %
• Sales and share attainment versus strategic targets and key account plans
• Performance versus plan, performance versus market

2. Development of Strategy

The Sales Leader will provide the following insights:

• An environmental analysis that includes:
  
  
  
  • Economic impacts
  
  
  
  

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  • Market trends
  • Competitor intelligence and strategies
  • Clear needs of the customer and the customer's strategy
  
  
  
  
• The un-met needs of customers and the market as identified by the organization and the opportunity for the business segment(s) of Owens Corning
• An analysis of the competition which identifies competitive advantages, disadvantages and company strengths and weaknesses. (understanding of why the customer is buying from the competition.)
• An analysis of external and execution risks and their potential impact on business segment results and the definition of a mitigation plan which addresses the risks with identified actions
• The resources needed and investments required for the business plan, including organization structure and people requirements.
  
  

Metrics

• Market share goal
• Revenue growth goal
• Operating margin goal
• Price/Volume/Mix performance

3. Executing Strategy

• Communicates with all key accounts, so they know our strategic plans, to position market conditions, build trust and operating integrity in our business relationships.
• Consistently drives marketing and customer programs to improve cost structure at all levels.
• Demonstrates ability to design selling programs, with an outside in perspective, to drive OC and customer profitability.
• Communicates and inspires the sales organization to deliver the strategic objectives and supporting goals of the key accounts
• Coaches and educate the organization to execute the customer sales and execution strategy.
  
  

Metrics

• Measured progress to achieve:
  
  
  
  • Gross margin (per unit and %)
  • Revenue delivery and growth
  • Market share and expectations
  • Return on Capital of the business
  
  
  
  

4. Operational Performance (Maximize profitability in any market condition)

• Develops, communicates and leads annual sales plan for each customer consistent with near-term requirements for financial and non-financial performance and long-term strategic requirements.
• Capitalizes on the value provided by our company through robust price/mix management.
• Monitors market data and customer feedback to collect and synthesize changes in market conditions and/or competitive behavior.
• Utilizes business and management reviews and continuous commercial oversight to respond to the external conditions at that time and drive business performance.
• Contributes to an effective forecasting and pricing processes
• Establishes clear and appropriate operating authority on critical performance drivers for customers (e.g., pricing, operations/capacity planning)
• Establishes clear "tone at the top" related to OC values, safety, business ethics and the law, and financial controls.

5. Leading and Developing Talent

• Provides input to organizational design to fully realize both operational and strategic goals
• Accountable for the evaluation and recommendation to grow and develop the sales and technical team(s) in N. America.
• Creates an environment where talent is developed through effective coaching, performance management, talent evaluation systems and utilization of people.
• Invests in the growth and development of the talent in within the organization.
• Promotes and sponsors an environment of inclusion and diversity.

• Creates teamwork across staff functions and other business groups to maximize the performance of Owens Corning and the development of people.
• Communicates business strategy and performance to external constituents (customers, industry) effectively and engages them in the vision of the business.
• Collaborates at the enterprise level to maximize drive shareholder value

Experience:

• Leading customer strategic plans in a complex business environment
• Creating/Developing and enforcing contracts to win-win outcomes
• Developing strong relationships with external customers and internal stakeholders
• Creating and developing key accounts which include technical, product and price programs that returns significant value to both the customer and OC.
• Gaining alignment, developing and leading the execution plans for all WUCS customers
• Leading an organization in a range of economic conditions, i.e. expansion, contraction, stable economic conditions.
• Operating across geographic and cultural boundaries
• Increasing margins through aggressive management of price, mix and cost.
• Marketing and selling new products and services; attracting new accounts
• Input into growing the sales organization organically.
• Providing input into attracting, developing and retaining outstanding talent; developing and growing talent, growth and development.
• Demonstrated ability to lead and execute in a large matrix organization.

Knowledge and Abilities:

• Demonstrated ability to develop an intimate knowledge of customers, contracts, competition, and the market.
• Strong business communication and financial acumen with demonstrated analytical ability accompanied by superior presentation skills.

Personal Characteristics:

• Conducts himself/herself with the highest ethical and moral standards
• Leads with a strong set of values aligned with OC Values
• Demonstrated ability to think strategically and execute strategic directions.
• Makes decisions and commits to a course of action with appropriate information.
• Ability to execute through a large, matrix organization
• Highly motivated and results driven with a high energy level.
• Broad operating style, ability to adapt across cultures, environments and styles.
• Forward thinking leadership abilities, including the ability to motivate, lead by example, and encourage teamwork and effective communication.
• Behaves in a mature and appropriate manner. Shows good judgment, does not allow feeling or biases to distract reasoning, does not rationalize failures.
• Freely states opinions and feelings. Expresses him/her self directly and candidly.
• Ability to travel up to 50% of the time

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