Patient Access Lead - 134263

UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

Under general supervision, the Patient Access Lead is responsible for overseeing day to day staff duties. Typical duties include staff coverage for all patient access department points of entry, performing patient account analysis to ensure accounts are financially secured, and reducing financial loss for the organization. Serves as a liaison for physician/patient care staff and patient/families. Provides training and technical resource to staff, assists management in assessing problem areas related to accuracy and procedural deficiencies, assists with staff performance evaluation and complies with cash handling standards.

• Three (3) years Patient Access experience in large, complex healthcare environment.

• Advanced knowledge of Patient Access/Admissions/Registration functions.

• Thorough knowledge of insurance, third party payors and authorization process.

• Proven understanding of the patient referral and authorization process.

• Highly proficient with MS Office: Excel, PowerPoint, Outlook, Word, etc.

• Familiar with hospital patient access systems.

• Superb customer service skills. Excellent communication skills.

• Epic Registration.

• Lead or Supervisory experience.

• Inpatient admissions including transfers and direct admit.

• Knowledge of birth certificate process.

• Participates in 7/24 on-call rotation.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.