Digital Literacy & Orientation Instructor

This job posting was opened on 2/19/25. Please note that we will be considering applications from internal employees and former IRC Staff exclusively for the first 5 days. After this period, if necessary, we will extend the opportunity to external candidates.

Job Overview:The Digital Literacy & Orientation Instructor is responsible for providing classes that focus on digital literacy instruction for non-native adults enrolled into the program as well as, separately, leading community orientations for refugee families seeking community services. Digital Literacy classes will aim to provide exposure and basic information on use and navigation of technology tools for community navigation, integration, and communication. Community orientations will provide information and introductions to beneficial community services, such as public libraries. The instructor must be able to successfully develop and tailor curriculum and materials to the needs of students enrolled into the program including the support of student recruitment, registration, attendance tracking, retention, progress and assessment.

This is a full-time non-exempt 37.5 hour per week position, reporting to the Adult Education Instructional Supervisor. Currently the timing of this position's orientations and digital literacy classes will be determined by funder requirements and partner agreements. Each Monday, new student orientation and registration takes place with all program instructors assisting to enroll new participants into the program on a rolling basis throughout the year.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Deliver digital literacy class instruction.
  • Plan and prepare curricula and lesson plans for English language learners to meet digital literacy needs of recently arrived adult students.
  • Tune lesson activities to meet student needs across a range of English proficiency levels, from the most basic through intermediate and advanced levels of speaking, comprehension, reading, and writing.
  • Document student progress with goal setting and conference notes and assist in recruitment and retention activities.
• Lead community orientations:
  • Plan and prepare orientations to community services following organizational guidelines, combining supplemental educational activities as appropriate.
  • Maintain relationships with appropriate community partners for relevant community services to plan for field orientations to those services with small groups of students on a regular basis. This will include county public library systems and branches, as well as other community service providers.
  • Recruit members of the community, including those from funder-defined backgrounds, to participate in community orientations, based on funder-defined objectives.
  • Deliver community orientations through interpretation. Coordinate with IRC logistics teams to schedule and present orientations in a manner that elicits understanding and empowerment.
  • Track individuals as they attend orientations, keeping documentations per program requirements.
• Serve as one of the Adult Education program's digital literacy curricula focal point for lesson integration across classes.
• Utilize and oversee community volunteers as classroom assistants, managing the delivery of lesson plan activities through those assistants in breakout groups.
• Orient and conference with current and potential students, assisting students in completing necessary intake and enrollment forms, both virtually, using phone and web-based platforms, and in-person.
• Administer English language and other appropriate assessments to measure and track student progress and gains.
• Assist with record-keeping and data entry to support program administration and compliance with programmatic requirements. Document student progress by keeping accurate and timely attendance records, case notes, assessment data, program participant surveys, and observations of student progress.
• Maintain a positive learning environment. Facilitate student learning activities that build community knowledge and encourage collaboration and positive peer support.
• Maintain open and effective communication with adult education team members. Report regularly on program goals, client attendance, learning activities, student progress and any problems or concerns with clients or program.
• Actively participate in regularly scheduled staff meetings and professional development opportunities.

Job Requirements:

Education:

• Bachelor's degree (4-year) required.
• Completion of certificate program in Adult Education, TEFL, TESL, and/or TESOL is preferred.

Work Experience:

• Relevant professional experience in education and/or human services strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong desire to support vulnerable individuals and families and enthusiasm for working in a global wide setting.
• Enthusiasm for adult education and language learning and digital literacy.
• Comfortability with basic suites of technology tools, phone, tablet and computer based, related to instruction (internet browsing, document handling, etc.).
• An interest in immigrant and refugee and asylee issues and the resettlement process.
• Strong communication abilities, including the ability to lead classes and oversee community volunteers and adult learners.
• Detail oriented and comfortable working with online databases.
• Comfortable working in a global wide environment, in-person, online, and over the phone, with adult learners, sometimes with little or no English proficiency.
• Ability to take initiative, work independently on projects, and follow through on critical tasks.
• Ability to work in a collaborative environment, co-teaching and facilitating learning through others.
• Strong time management skills and comfortability with computer and web-based office and communication platforms.
• Fluent in spoken and written English. Bi-lingual abilities in a language spoken by an IRC client group is desired.

Working Environment:

• A combination of standard office environment, remote work, and hybrid delivery of orientations, meetings, and class sessions to perform the above outlined responsibilities.
• Typical schedule to deliver day-time weekday classes.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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