Service Systems Analyst

Milton CAT is seeking a highly driven person for our Service Systems Coordinator role to work in our Scarborough, ME location. This candidate will work within the Service Organization to support software, process and technologies being utilized for both internal service technicians and customers. This is an entry level junior position with a growth opportunity for advancement within the company.

Pay range is $58,000 - $65,000 annually, depending on experience and education.

* Assist with the support of business systems and process change.
* Front line support of service employee computer technology and software applications.
* Develop documentation to support processes.
* Provide training on current systems, upgrades and new software implementations.
* Work with the IS department on computer problem resolution.
* Complete Business system testing
* Flexible to work after hours when needed to meet customer needs.
* Performs related duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

* Bachelor's degree in Business or related studies.
* Knowledge of Information Technology and business process analysis.
* Experience with computer setup (hardware/technical) and software installation.
* Proficient in the use of a computer and related software (Word, Excel, etc.).
* Strong written and verbal communication skills.
* Strong problem solving skills and be detailed oriented with a high level of accuracy.
* Ability to perform duties with a sense of urgency, exceeding customer expectations.
* Ability to work with minimal supervision.
* Excellent organizational skills.
* Must be able to work in a dynamic, fast paced service environment.
* Occasional travel typically within Milton CAT territory (typically within driving distances).

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.