Financial Services Specialist, Crop Insurance

Farm Credit Council

Starting at $41,000

United States, Missouri, Springfield

Mar 14, 2025

Do you have a passion for agriculture and a commitment to serving your community? FCS Financial, part of the nationwide Farm Credit System, is seeking a proactive and detail-oriented Financial Services Specialist, Crop Insurance to join our team in Springfield or Joplin, Missouri! If you're organized, customer-focused, and enjoy working with technical documents, this is the opportunity for you!

What We Offer:

Starting Salary:$41,000, with potential for growth based on experience
Comprehensive Benefits:Competitive compensation and benefits package
Career Growth:A clear path for personal and professional development

What You Need:

Education:High school diploma required
Experience:Customer service, technical documentation, and agricultural knowledge are preferred; crop insurance experience is a plus
Skills:Excellent attention to detail, proactive problem-solving, and strong communication

This position is open until filled.

This position is located in Springfield or Joplin, Missouri.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

Department: Marketplace

Reports To: Customer Services Team Leader - Insurance

Supervises:None

Job Functions*

Percentage	Job Functions
35%	Document Processing Receives and tracks documents related to crop insurance policies Reviews documents for accuracy and requests additional information when needed Monitors process to ensure completion and compliance with internal and external requirements Data entry within AIP processing systems including mapping Generates reports to review accuracy and finalize processing
25%	Electronic File Management/Customer Relationship Management System (CRM) Scans documents into Document Management Program Verifies with CRM reports the proper conversion for each policy Sets up new contacts and updates contact records as needed Resolves discrepancies in CRM Purchases and retires stock through Cornerstone
25%	Customer Service Provides customer service through telephone, email and face to face interactions Coordinates with agent to schedule customer appointments Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs
5%	Insurance Claims Processing Enter customer claims with respective insurance companies Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims
5%	Continuing Education Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license
5%	Mail Processing Processes incoming and outgoing daily mail Generates reports for bulk mailings Assists agent in reviewing reports for accuracy before mailing to customers
n/a	Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Minimum Qualifications

High School diploma
1 year of related experience
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

Working knowledge of the agriculture industry
General knowledge of Association financial operating systems
General knowledge of how crop insurance works
Ability to obtain Missouri Crop Insurance License
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Skill in prioritizing assignments to complete work in a timely manner
Skill in gathering, compiling and organizing information
Skill in utilizing time in an efficient and effective manner
Skill in working as part of a team and collaborating with colleagues
Skill in performing a variety of duties under the stress of frequent interruptions or distractions
Skill in utilizing Microsoft Office to increase efficiency and/or effectiveness
Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data