Training Supervisor Nurse Navigation

Executes assigned tasks and/or phases of project plan; monitor and report on progress. Share best practices and lessons learned to achieve improvement in health care delivery systems, processes, and outcomes.

ESSENTIAL FUNCTIONS/DUTIES

• Participate as an internal consultant to the Nurse Navigation leadership team on issues focused on training curriculum, training needs and/or training trends.

• Provide consultative advice on education and solution best practices.

• Facilitates coaching of staff for improvement opportunities.

• Recognizes when coaching attempts are not successful and need to move to counseling.

• Assist in the creation/revision of medical processes, protocols, and SOPs.

• Interpret data to provide formal reporting of outcomes, recommendations, and solutions.

• Develop and execute annual internal education plan to include monthly and ad hoc sessions.

• Participate in internal and external Training and Quality Committee meetings that are conducted onsite or virtually.

• Conduct in-person, onsite and/or remote training sessions for staff and clients.

• Design and deliver role-based quality and education plans to support the specific solutions being implemented.

• Participate in interviewing and hiring new staff members as needed.

• Participate in call taking as needed.

• Adhere to all company policies and procedures.

• Perform other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities:

• Proven experience educating internal and external staff.

• Call Center experience preferred.

• Knowledge of performance evaluation and customer service metrics.

• Ability to work in highly complex, technical environments.

• Outstanding communication and interpersonal skills.

• Excellent organizational and leadership skills with problem-solving ability.

• Excellent communication and presentation skills (written, verbal).

• Ability to measure and evaluate staff training and quality needs.

• Strong interpersonal, organizational, leadership, and prioritization skills.

• Being self-motivated.

• Maintaining a flexible schedule to accommodate clinical hours for training.

• Familiarity with traditional and modern training methods, tools, and techniques.

• Strong skills in using Microsoft tools as such as Teams, Outlook, Excel, and PowerPoint.

Education/Licensing/Certification:

• Active Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN) is required. Must have the ability to obtain compact and non-compact nursing licenses across the United States

• 2- 4 years of demonstrated clinical experience in acute/non acute settings preferred.

Working Conditions:

• Work is normally performed in an office environment.

• Ability to travel to remote nursing sites as well as client locations.

Physical Demands:

• Limited physical effort is required with some exposure to physical risk.

Mental Requirements:

• Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.