Case Manager - Front Door & Diversion Advocate

CASE MANAGER - FRONT DOOR & DIVERSION ADVOCATE

We are seeking a Case Manager - Front Door & Diversion Advocate. The role of the Case Manager - Front Door & Diversion Advocate is to provide rapid rehousing services to EA eligible families in order to avoid shelter placement. The person in this role will also work with Families entering HomeBASE from BSAS Funded Programs and Non-EA Domestic Violence Shelters (Side Door Referrals). The Front Door & Diversion Advocate will be responsible for providing case management services to families, using a trauma informed approach that include, developing monthly Rehousing Plans, referrals to community resources, advocacy, assessments, and crisis intervention, with the goal of placing families into permanent housing.

If you are interested in having an active role in responding to the current Family Shelter crisis, and a position that will not only make a difference in your life, but the lives of others, Community Teamwork is where you want to work!

Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Hourly Pay Rate (for this role) - $24.34
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, dental, and vision insurance
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K retirement plan whether you participate on your own or not
• Great co-workers and a great mission with an outstanding Community Action Agency
• 37.5 hour work week, but paid for 40 hours

Responsibilities include:

• The Front Door & Diversion Advocate is required to attend bi-weekly Teams meetings with EOHLC
• Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
• Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements.
• Assist families in securing permanent housing by making full use of all available housing opportunities including the private rental market and long-term subsidies including section 8, state aided public housing, state aided subsidies, and income eligible project based subsidies, as well as the HomeBASE Household Assistance Benefit.
• Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
• Maintain compliance standards of EOHLC Shelter Scope of Services.
• Help clients build self-sufficiency plans.
• Assist clients to transition to self-advocacy roles.
• Perform home visits and transport clients.
• Provide emergency response management.
• Establish and monitor goals.
• Work collaboratively with interdisciplinary team of collateral providers; Maintain accurate case records.

Qualifications:

• Bachelor's Degree preferred, preferably in a Human Services related field. Significant case management experience may substitute for degree.
• Minimum of 3-5 years' experience working with low-income individuals or families required.
• Minimum of one year assessment, advocacy and case management work in a Human Service field required.
• Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
• Demonstrated knowledge of community resources available to low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Ability to maintain accurate records and confidentiality of information.
• Excellent attention to detail.
• Valid Driver's License
• Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese) preferred.

Equal Opportunity Employer - Vets/Disabled