Physician Support Specialist Supervisor

About Us

Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Physician Support Specialist Supervisor plays a key role in overseeing and coordinating the operational and quality initiatives within the medical practice, ensuring that all pre-analytical, analytical, and post-analytical processes align with the company's values and mission. This position is responsible for providing specialized support across various functions, ensuring quality control standards are met and maintained. The Physician Support Specialist Supervisor will collaborate with the medical team to streamline workflows and improve operational efficiency.

Key Job Elements

• Provide administrative support to the Director of Dermatopathology, Pathologists, Director of Medical Practice Operations, Director of Laboratory Operations, Laboratory Manager, Quality Assurance Coordinator, other management personnel, and laboratory/pathology department staff
• Manage team assignments based on client and pathologist preferences
• Manage communication through phone, email, and interactions with departments, operations, leadership, medical staff, and external vendors
• Track and update pathologist PTO, CTE, client visits, and licenses daily; manage PTO entries in Paycom for payroll on a weekly and monthly basis
• Arrange training for new hire pathologists, establish profiles in the LIS, and prepare office workspace
• Responsible for Creating and Maintaining Path QPF Folders
• Report daily infectious disease cases diagnosed by pathologists to the appropriate state authorities
• Schedule and follow up on ongoing safety and compliance training, ensuring adherence to operating policies, procedures, and regulations
• Responsible for pathology and Quality Standard Operating Procedure (SOP)
• Schedule and manage scope maintenance for all sites, including coordinating kiosk visits
• Generate and present complex reports and data analysis for the Medical Practice, while managing and monitoring Pathologist case queues and unscanned cases
• Coordinate collaborative case conferences across all sites, including determining the session path, scheduling the session and rehearsals, and selecting the cases to be presented
• Review, investigate and work with VPMDs for clients at risk due to pathology issues
• Ensuring all licenses are up to date for DERM operations
• Coordinating dual sign out processes where applicable
• Detailed tracking of productivity metrics
• Manage reimbursement receipts and travel arrangements, and coordinate interview schedules and meal accommodations
• STAT Mohs Case tracking - ensure on time sign-out and minor discrepancy are fully resolved afterwards
• Regular assessments to ensure capacity can match inbound volume
• Investigate and resolve client pathology complaints, analyzing data and collaborating with medical director for competency review
• May develop and conduct or participate in specialized presentation and training, as appropriate, covering operational and/or technical medical practice information
• Assist with medical practice QC data, process, peer review, and reporting, including providing quarterly data to the business line director and daily updates to the QC calendar
• Create and update the monthly Secondary QA calendar and support quarterly Quality Assurance (QA) meetings, while monitoring specific QA quality indicators
• Assist in the prompt and complete reporting of Reportable Quality Issues: Occurrence Management related to Medical Practice in compliance with the Standard Operating Procedure
• Coordinate the preparation and shipment of QC materials, and order supplies for pathologists
• Facilitates and coordinates monthly Random Retrospective Review of pathologist cases and tracks disagreements found
• Weekly Outside Reports preparation and documentation
• Perform Monthly Quality reports "Addended/Amended Reports" Reports
• Perform Quarterly query cases eligible for CAP Cancer Protocol use for all sites
• Organize and Store Data and Hard copy paperwork based on regulation
• Coordinate and documents Pathologist Competencies on quarterly basis
• Facilitate pathology Client Preferences audits
• Coordinate and maintain TCPC Peer Review tracking
• Coordinate and track Billing cases to pathologists in order to ensure the right documentation of CPTs based on medically necessary stains performed by Pathologist
• Coordinate and track cases missing result keys to pathologists
• Assist paths with locating specific case/diagnosis
• Performs miscellaneous job-related duties as assigned

Knowledge/Experience

• High School Diploma or equivalent required
• Bachelor of Science degree, strongly preferred (chemical, physical, biological or clinical laboratory science or medical technology)
• Four (4) to seven (7) years of health care administration experience required. HT, HTL, or MT (ASCP) certification preferred
• Experience in supervising teams or managing staff, with a proven ability to lead, guide, and mentor employees to achieve organizational objectives required
• Knowledge of medical practice compliance
• Experience with Quality Assurance and laboratory regulations/accreditation requirements preferred
• Experience in all aspects of the AP laboratory operations desired
  
  

Skills

• Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community
• Strong computer skills, to include database management, word processing, e-mail, and the internet
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
• Ability to analyze, develop, establish, and maintain efficient office workflow and administrative processes
• Ability to gather data, compile information, and prepare reports
  
  

Physical Demands

• Must possess ability to sit and/or stand for long periods of time
• Must possess ability to perform repetitive motion
• Ability to lift up to 15 pounds
• Majority of work is performed in a desk/cubicle environment
  
  

Other

• Willingness to work overtime and at different shift times
• Occasional travel will be required
• Knowledge of CAP, CLIA, and state regulatory requirements such as New York State Department of Health

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.