Sr Director, Billing Platforms & Operations

T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Responsibilities:

• Develop team vision and strategy with a goal to deliver significant financial value and efficiency to the business as well internal transformation operating by Lean and continuous improvement and deployment principles. Implement ML and AI across platforms and bridging.
• Inspire team and lead people managers by challenging current practices to drive improvement, leveraging industry best practices, as well as inspire a growth mindset amongst their team. Provide tools and opportunities to improve the people management skills of their direct reports
• Oversee budgets and vendor management displaying accountability for the full portfolio of vendors and contracts within their team, ensuring that any vendor partners are delivering maximum value to the organization.
• Oversee environment and performance monitoring strategy.
• Oversee Executive reporting against operational Key Performance Indicators (KPIs).

Education and Work Experience:

• Bachelor's Degree Computer Science, UX, Business Administration (Required)
• 7-10 years Experience in operations methods/strategy, CI/CD pipeline, environment management and performance monitoring. (Required)
• 7-10 years Experience as an executive level manager within a high-tech organization of 30,0000+ employees. (Required)
• 7-10 years Resource management and demonstrated success in delivering process efficiency/ cost efficiency (Required)
• 7-10 years Experience managing large vendor development and managed services relationships (Required)
• 2-4 years Experience managing over $500M annual budget (Required)
• 7-10 years Experience leading all functions of go-to-market pricing, rating, and billing activities including digital and print bill presentment. (Required)
• 2-4 years Demonstrated scaled leadership and systems theory application to optimize ways of work (Required)
• 7-10 years Proven track record of innovation that increases EBITDA, reduces churn, and drives digital adoption. (Required)
• 7-10 years Demonstrated ability as a change agent with the ability to problem-solve rapidly under pressure. (Required)
• 7-10 years Proven track record of shifting key capabilities left to accelerate business benefits while successfully managing tech debt and finishing the full capability build and tech debt decommissioning. (Required)
• 4-7 years Successfully manages multiple customer relationships at all levels. Partners effectively in a matrix managed IT organization to drive business value and operational excellence. (Required)

Knowledge, Skills and Abilities:

• Leadership Lead large, cross-functional teams and manage complex projects at scale. Sets a clear vision, inspires and motivates team, fosters a collaborative and inclusive work environment. Makes strategic decisions, provides guidance and support, and ensuring that the team is aligned with organizational goals. (Required)
• Strategy Development Ability to formulate and execute strategic plans that align with business objectives. Analyzes market trends, identifies opportunities for growth, and develops long-term plans to achieve organizational goals. Has a deep understanding of the industry and company, strong analytical skills, and the ability to adapt to changing market conditions. (Required)
• Management Manages resources, projects, and processes effectively to achieve desired outcomes. Manage day-to-day operations, ensuring projects are completed on time and within budget, and optimizing resource allocation. Sets performance standards, monitors progress, and implements corrective actions when necessary. (Required)
• Operational Efficiency: Streamline processes, enhance collaboration, and drive operational efficiency through the application of systems theory. Identifies inefficiencies, implements process improvements, and ensures that teams work together effectively to achieve organizational goals. (Required)
• Innovation and Data Driven Approach: Fosters a culture of innovation within the organization by leveraging data analytics to inform decision-making and measure the impact of new initiatives. (Required)
• Customer Focus: Ability to understand and meet customer-specific requirements, ensuring a high level of customer satisfaction. This involves actively listening to customer needs, developing solutions that address those needs, and maintaining strong relationships with customers at all levels. (Required)
• Adaptability: Ability to adapt to frequent interruptions, changes in priorities, and emerging needs. This includes being flexible and responsive to changing circumstances, managing multiple tasks simultaneously, and maintaining productivity in a dynamic environment. (Required)

Licenses and Certifications:

* At least 18 years of age
* Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.