Leasing & Resident Associate

Job Summary

The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units; initiates and maintains contact with prospective and current residents, including customer service, completion of lease documents, follow-ups on work order requests, marketing, resident events, and preparation for transitions both in and out of resident units

Essential Functions of the Leasing and Resident Associate

• Actively promotes and leases all available units; meets and maintains budgeted occupancy goals by managing the wait list
• Compiles and submits orders for leasing and resident management functions; uses property management software, such as RealPage, and e-mails to submit, track and follow up on work orders
• Creates virtual tour videos and tips and tricks videos for residents for maintenance issues
• Serves as the first point of contact for people calling or visiting the community office
• Assists with planning and supporting resident functions, advertising and marketing, leasing income, damage incomes, employee resources, and office supplies
• Assists in recouping outstanding lease and/or damage balances from former occupants before accounts go into default status
• Coordinates Requests for Accommodations from residents to Leasing and Resident Manager for approval
• Plans, coordinates, executes resident events and activities; contacts vendors, obtains supplies, creates, and promotes advertising, and leads the events as needed
• Sends out all approved resident communications, both written and digital, to include announcements, advertisements, updates, etc.; as directed by the Leasing & Resident Manager; assists with social media for resident news and activities
• Creates and sends out weekly notifications for pest control and preventative maintenance inspections if needed
• Responds and follows up on resident issues, including maintenance requests and new move-in logistics
• Performs weekly neighborhood drive-throughs to identify compliance issues and ensure residents are following the Residence Responsibility Guide and follows up if needed
• Performs home inspections/walkthroughs prior to each occupancy/move-in to ensure compliance and readiness before handing the property over to the new resident
• Performs minor touch-up cleaning of homes to ensure homes are move-in ready prior to resident occupancy
• Conducts newcomers and move-out briefings for residents
• This position is deemed Key & Essential and, as such, may be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assets
• Performs other job-related duties as assigned

Required Qualifications

• EDUCATION REQUIREMENT - High School graduate or GED
• 2+ years of experience in property management, customer service, or related industry

Knowledge, Skills & Abilities

• Familiar with/able to use property management software, such as RealPage, Entrata, etc.
• Proficient with MS Office Software, including MS Word, Excel, Outlook
• Excellent verbal and written communication and presentation skills
• Ability to work independently without significant oversight of responsibilities
• Basic financial skills to ensure proper accounting and documentation of residency management
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test
• Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy; Note: Employee will be required to use personal vehicle for on-the-job transportation
• Ability to communicate with associates and customers

Work Environment: While performing the duties of this job, the employee regularly works in an office setting and out in the local community. Job includes regular driving and mobility in the local residential community.

Physical Demands: The physical demands outlined below represent the requirements necessary for an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequent use of a telephone, email, and other communication tools is required.
• Prolonged periods of sitting, along with frequent use of hands and fingers for typing, writing, or handling objects, are common.
• The ability to perceive speech, sounds, and visual cues at a level sufficient for effective communication, document review, and computer use is beneficial.
• This role may occasionally require lifting or carrying objects weighing up to 30 pounds.
• The position involves frequent walking and may include occasional reaching, stooping, grasping, kneeling, or crouching.
• Manual dexterity is necessary for operating office equipment such as computers, calculators, and copiers.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.