Ostomy Advisor

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minneapolis
Feb 27, 2025
Description Medical Device manufacturer located in Minneapolis is searching for an Ostomy Advisor - Customer Service. This position is open due to a retirement back-fill. Starting as soon as possible as a contract to permanent hire. Ostomy Advisor's are responsible for providing the initial call outbound to patients that have recently experienced a medical event that will require Ostomy care products. This is a difficult time for patients that are new to this product line. Each call and conversation will require the adviser to troubleshoot issues with the patient that is in pain and most likely on medication. These are quality conversations that are 6 minutes to 15 minutes or longer. Average call for new consumer would be around 6 - 10 minute mark. When trained in, each adviser is handling around 150 - 180 new patients per month as well as a continued pipeline that they are still working to close. Looking for 15 to 20 quality conversations per day. Depends on who answers the phone and is available when calls are made. Explanation of typical calls - Problem solving with these patients are more focused with the Ostomy group. We are sticking something to a body, that will have to be with the patient at all times. Generally, patients are advanced in age and someone that is coming off surgical aesthetics. Patients have little education on how products are supposed to work, quick hospital discharge cycle is expedited these days after a major gastric surgery. Which requires extensive patient education and troubleshooting. Need to have good questioning strategy, good phone skills and ability to educate. Need to give direction to someone that has cognitive challenges - pain medications, potential mental issues, stress, body image and self esteem issues due to eliminating waste for the rest of their life, etc. These are longer conversations and in depth. Skills Customer Service, Call Center Environment, Medical, Health Care, Administration Support, Insurance, Clinical Care, Support, Relationship Builder, Account Management, Bi Lingual Top Skills Details Customer Service,Call Center Environment,Medical,Health Care,Administration Support Additional Skills & Qualifications 2+ years of customer service experience in a call center environment Experience Level Expert Level Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.