Technical Support

Are you a Technical Support who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience with customer satisfaction and service orientation?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Buffalo Grove, IL. Interested?

Here's what you'd do:

• Fields all incoming technical support requests into the Field Support department and is accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• Escalate more difficult support requests to Field Support Engineers.
• Log all incoming support requests into the company call tracking system promptly and professionally.
• Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company-designated training courses for positions to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.
• Part of Smart Infrastructure in Building Technologies.
• HVAC controls.
• Heating and air conditioning at extensive facilities.
• Technical support for the products we make (proprietary software and hardware).
• Question via web, phone) Incoming questions to manuals or can escalate to get tickets.
• Triage the calls the best they can and then escalate tickets if needed.
• Will be the 5th individual on the team.
• Managing the calls.
• Troubleshooting the products, which will be learned on the job.
• Peer training to get knowledge.
• People person and talk with clients to get through issues successfully.
• Support is needed due to uptake in calls.

Here's what you'll get:

Pay: $30.00 / hr.

Hours: 40 hrs/Week. (1^st shift).

Length: Contract (9 Months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum of 2 years experience in customer satisfaction and service orientation.
• Minimum of 2 years experience in supporting clients on products.

• Bachelor's Degree in Hardware or Software Engineering or Computer Science.
• HVAC experience.
• Minimum of 2 years experience in the technical support arena.
• Proficiency with Microsoft Windows operating system and computer networking.
• Excellent communication, conflict resolution, and problem-solving skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.