Client Support - Associate

Job Description:

Key responsibilities:

• Include issuing laptops, replacing hardware, and performing software updates.
• Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day.
• The contractor will manage tickets and cases via chat, rather than person assistance is also required, as this is an onsite role in a full office environment.
• While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10.
• Training will be provided through a 3-4-week program, where the contractor will shadow teammates and be guided through all necessary processes.

• Must Have Skills:

2+ Years of IT Experience:

• Proficiency with hardware management, including building systems, providing training, and assembling laptops.
• Relevant certifications are a plus.
• Familiarity with networking concepts is also required.

2+ Years of Customer Service Experience:

• Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff.

Networking Experience:

• Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts.

Windows Experience:

• A strong working knowledge of Windows operating systems is required.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.