Donor Relations and Training Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

JOB DESCRIPTION

JOB TITLE: Donor Relations and Training Coordinator, Northern and Central Illinois Division

REPORTS TO: Divisional Assistant Senior Director of Advancement Services, Northern and Central Illinois Division

PEOPLE MANAGER: NO

FLSA STATUS: Exempt

PAY GRADE: 406

PAY RANGE: $50,813-$60,975

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

The Donor Relations and Training Coordinator designs and implements strategies to enhance donor engagement, recognition, and care while providing training and professional development opportunities for divisional and field teams. This role ensures effective communication with donors, maintains accurate records, and supports a culture of continuous improvement across donor relations and engagement practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Donor Relations and Engagement

1. Develop and execute donor engagement strategies to build lasting relationships and align with organizational goals.

2. Coordinate donor recognition efforts, including personalized acknowledgment letters, thank-you cards, and stewardship campaigns.

3. Serve as the primary contact for donor inquiries, ensuring timely and accurate responses that foster trust and satisfaction.

4. Support donor outreach through correspondence, newsletters, proposals, and event invitations.

5. Collaborate with divisional leadership to create donor profiles, leveraging research to inform cultivation strategies.

Training and Professional Development

1. Design and deliver training programs for divisional and field teams on donor engagement, inclusive donor practices, and CRM tools.

2. Mentor team members in donor relations best practices and professional communication techniques.

3. Evaluate training effectiveness and recommend improvements to enhance staff capacity and skills.

Administrative and Operational Support

1. Maintain donor records in the CRM database, ensuring accuracy and compliance with divisional standards.

2. Analyze donor data to assess engagement metrics and inform strategies for improvement.

3. Partner with divisional and field teams to ensure donor engagement aligns with divisional campaigns and initiatives.

4. Assist with coordinating and managing donor events, including invitations, RSVPs, registration, and follow-up communications.

Departmental Responsibilities

1. Collaborate with divisional and field teams to ensure alignment of donor data with organizational policies.

2. Partner with divisional teams to streamline donor relations processes and integrate data into broader advancement strategies.

3. Contribute to the creation of reports and presentations for divisional initiatives.

4. Act as a representative of The Salvation Army in all external and internal interactions related to this position, exemplifying the organization's mission, values, and commitment to serving the community.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

* Education: Associates degree required; Bachelor's degree in a related field, preferred.

* Experience: 5+ years of experience in donor relations, training, or development support.

Licenses/Certifications:

* Required Licenses: Valid state driver's license

* Preferred Certifications:

Skills/Abilities:

* Strong written and verbal communication skills

* Excellent organizational skills and attention to detail.

* Proficiency with Microsoft Office

* Experience with Constituent Relationship Management (such as Salesforce)

* Demonstrated ability to conduct donor research and analyze philanthropic data.

* A willingness to promote the mission of The Salvation Army.

JOB LIMITATIONS

* This individual will only commit Salvation Army resources that have been allocated or approved.

* This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Travel

* Approximately 25% travel within the division.

PHYSICAL DEMANDS/WORK ENVIRONMENT

* This position is required to do light physical work.

* To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC and related software.

* Work will be indoors in a temperature-controlled environment with potential high and low noise levels

COMPETENCIES

1. Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.

2. Resolve conflicts constructively in a positive manner, promoting collaboration and understanding.

3. Treat all staff, clients, and visitors with courtesy and professionalism.

4. Respect others' property and person.

5. Use professional and appropriate communication to and about co-workers, supervisors and subordinates.

6. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.