Service Desk Technician

TEKsystems
$17.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Frankfort
Feb 28, 2025
Description TEKsystems is seeking a Technical Support Specialist to join our client in Frankfort for an on-site IT support role. This person will be responsible for hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas. KNOWLEDGE & EXPERIENCE: Ability to identify and troubleshoot defective equipment Ability to identify and troubleshoot software and application issues Determine and resolve hardware issues prior to deployment Possess network room knowledge and experience ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE: Excellent customer service skills Excellent organization skills Strong written and verbal communication skills Ability to multi-task while taking phone calls in a fast paced environment Self-motivated MINIMUM REQUIREMENTS: Education: Bachelor's degree in Computer Science. Education Substitute: Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.) Network Operating Systems Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP General Understanding of the ITIL Framework TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS: 08:00 - 17:00 M-F Work is primarily performed in an office setting Must be able to climb ladder Ability to lift 50+ lbs. Skills Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Microsoft office, Helpdesk troubleshooting, Phone support, Help desk support, Microsoft, Help Desk, Service Desk, Mobile, Servicenow, Password reset, Incident management, Vpn, A+, Desktop, Mobile device, Printers Top Skills Details Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical supp Additional Skills & Qualifications Must have enthusiasm for IT and supporting end users - great customer service skills. TEK has multiple Desktop Support Techs and Service Desk Techs working for this client currently. Interpersonal skills and communication skills are very important. Experience Level Expert Level Pay and Benefits The pay range for this position is $17.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY. Application Deadline This position is anticipated to close on Mar 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.