Systems Service Coordinator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Systems Service Coordinator

Location(s): Cypress, CA

(Hybrid: be present in the office on Wednesdays and Thursdays)

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

• High school diploma or state-recognized GED.
• Must have the ability to demonstrate:
  
  
  
  • Organizational and interpersonal skills.
  • The ability to read and understand customer service contracts.
  • Experience with Microsoft Office and business software systems (e.g., SAP).
  • Verbal and written communication skills in English.
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
  
  
  
  

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.