Builder Account Manager - Austin, TX

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

The Builder Account Manager is responsible for establishing and developing relationships with assigned direct customers in a specified geographical area. Optimizes execution opportunities creating loyal customers. Meets sales, revenue and financial goals for responsible accounts. This position may call on existing or smaller accounts, works under general supervision, and reports to the Director of Contract Direct Sales. This position services a specific geographical area and requires extensive travel within that area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Single Family Direct Account Setup (Establish budget & Upgrade/Options - community or project specifications)
• Single Family Direct Account Execution (Extra PO's, shipment tracking, training, parts, invoice accuracy, etc.)
• Multi-family direct project oversight (scheduling, change orders, billing, punch lists)
• Manage new model home and design center conversions (on-site presence during delivery, pre-walk of home, post-walk of home)
• Act as liaison between the customer and the distribution center partner, to drive job site readiness and address all field related issues (this includes utilizing order tracking tools and systems, daily shipping reports, etc.). Within the distribution process guidelines, resolve daily issues as they arise, know some installation basics, handle returns and participate in the market distribution center calls.
• Ensure invoice accuracy by managing bids/quotes and customer systems to ensure they are aligned
• Act as the liaison between the customer and the warranty and service division. Handle escalated issues and work with service to identify and utilize the best market option for the customer
• Make sales / training calls to assigned accounts
• Handle back-end exception work in for account support, voice of the customer, ensuring effortless ownership experience
• Maintain Direct Account Model Homes as necessary for effective brand strategy displays
• Represent Electrolux Major Appliances at trade and industry shows/appearances
• Control personal business expenses and submit timely expense reports
• Share successful selling techniques with colleagues
• Meet planned goals in all targeted categories

QUALIFICATIONS

• Bachelors' degree preferred
• Basic knowledge of various sales concepts, practices, and procedures
• Working knowledge of the indoor appliances industry preferred
• Some merchandising experience preferred
• Prior sales experience, preferably within a durable goods capacity, a plus

KNOWLEDGE, SKILLS & ABILITIES

• Mature and balanced approach
• Demonstrate strong product interest and commitment to building product knowledge
• Organized and disciplined self-starting approach, with a goal-oriented drive
• Excellent interpersonal and selling skills

MS Office proficiency with focus on Excel Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.