Location Services Manager Lead

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

This position is responsible for leading and managing a Location Services team within a specific market or proximity team and is responsible for the decision-making and management functions within the team to ensure that developed processes and procedures are followed, workloads/schedules are balanced, and project deadlines are met.

This individual will work closely with a Location Services Director on identifying process improvement opportunities and efficiencies for Location Services and will provide quality and consistent support throughout the firm in accordance with RSM policies.

This position may also be responsible for owning complete knowledge of all aspects of Location Services and may be an advisor and idea generator in the creation and evolution of processes, value-add ESS support items, and internal and external client service support items in multiple formats as the Enterprise Support Services team continues to evolve.

Responsibilities:

• Manage ongoing day to day projects and tasks in Location Services within a specific market or proximity team ensuring quality of work product and efficient and consistent support and service

• This includes working with a Location Services Director, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner.

• Responsible for managing a market or proximity team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work.

• Coordinate with other senior managers to manage volume and resources on a day-to-day basis.

• Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority.

• Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients.

• Manage multiple projects, tasks, and maintain stakeholder relationships to assure business needs are met

• Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support

• Share expertise on feasibility, scope and rollout when requested by Location Services Director or functional leadership

• Supports operational leadership with national projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time

• Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs

• Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Director, as appropriate

• Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects

• Builds strong relationships with leadership within the market or proximity, ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, the Location Services solution set, and our clients, both internal and external

• Provides input on resource forecasting to Location Services Director; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels

• Communicates the priorities of Location Services as defined by firm and Enterprise Support Services leadership.

• Identifies areas of automation and process improvement through technology, reporting and data analysis

• Implements best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm

• Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention

• Provides input on the development of Location Services specific training as appropriate.

• Provides effective leadership, serving as a career advisor to the Location Services Managers, Location Services Supervisors and other ESS team members

• Provides supervision, guidance, development, and training

• Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans

Qualifications:

EDUCATION

• Associates degree or equivalent experience

EXPERIENCE

• 7+ years relevant experience in a related field or area

• 3+ years management and / or other experience in similar capacity

• Demonstrated experience managing multiple projects

TECHNICAL/SOFT SKILLS (Required)

• Ability to communicate both verbally and in writing with diverse audiences

• Advanced Microsoft Office skills (required)

• Strong grammar and proofreading knowledge and experience

• Ability to prepare charts, graphics, and tables, etc.

• Ability to manage multiple tasks

• Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization.

• Strong organization, time management skills, and attention to detail

• Demonstrated ability to impact and influence a diverse population

• Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed

LEADERSHIP SKILLS (Required)

• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement and serve as a model of the change

• Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback

• Work collaboratively with peer group to provide support across the enterprise particularly during peak times

• Work collaboratively with Location Services Director to meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.