FT - Overnight Security Supervisor - Hilton Phoenix Resort at the Peak

The Hilton Phoenix Resort at the Peak is looking for a FT - Overnight Security Supervisor to join our amazing Security Team!

**Hours: Overnight - 11pm - 7:30am - shifts including weekends and holidays**

**Summary of Benefits**

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 - Team Member Lunch Program
• $300 Referral Program

The Overnight Security Supervisor is responsible for maintaining the safety and security of the Resort, its guests, visitors, and Team Members, contributing to an exceptional guest experience. This role oversees security operations while also protecting and enforcing rules with professionalism and composure, effectively handling emergencies, misconduct, disturbances, and threats to life and property.

If you are outgoing and enjoy the being outdoors and are looking for great benefits, please join our Amazing Team!

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

• Supervise all investigations performed on shift.
• Provide accurate information to in inquirers for directions and hours of operations.
• Receive, record and secure found property. Research and respond to guests inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Escort guests and employees as required to parking lots
• Make recommendations and assist in decisions regarding staffing levels, and discipline on shift.
• Other duties as assigned by Supervisor.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 100 lbs. sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Knowledge of local area and transportation systems helpful. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Participate in company events. Clean office and exterior Security area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific

examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.