ServiceNow System Administrator

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Summary:

This role involves modifying ServiceNow's core ITSM system, creating new applications, and integrating various systems. Collaborate with stakeholders to analyze requirements and develop solutions.

Essential Duties/Responsibilities:

• Develop, maintain, and support the ServiceNow System to ensure optimal performance
• Analyze, design, develop and implement ServiceNow platform initiatives
• Perform migration of code from development and test systems to production system.
• Create and maintain migration documentation.
• Maintain code control log and validates code migration documentation, in accordance with audit and change control guidelines.
• Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
• Responsible for overall ServiceNow code quality

• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Attend regularly scheduled meetings to identify any tasks or user stories that are "at risk" and provides support as needed
• Work with management to design a Release Management process
• Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
• Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

Education:

• Bachelor's Degree in Technology/Business or equivalent work experience
• ITIL v3 or 2011 Certification
• ServiceNow System Administrator Certification

Experience:

• 1-2+ Years of ServiceNow experience. Implementation; Incident Management; Knowledge Management; Change Management; Service Catalog; Asset Management; Problem Management, CMBD; Integration and Discovery
• Experience with MySQL, Oracle, DB2 databases
• Experience with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
• Strong documentation experience to capture client as-is/to-be process workflow
• 2+ years of experience as System Administrator of other ITSM platforms
• 5+ years of experience using JavaScript, HTML, CSS, Ajax
• Understanding of software development methodologies (Agile, waterfall, etc)
• Knowledge of LDAP/Active Directory
• Previous experience with relational databases such as MS SQL Server a plus

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time

Posting Start Date: 03/02/2025

Posting End Date: 03/14/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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