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Proven to Perform.
From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us. Primary Purpose of this Job The primary purpose of this job is to manage the on-going working relationship with ATISM customers. Interface with internal and external customers at all levels while managing accounts and requests from inception to completion. Essential Functions (other duties may be assigned)
- Enter, book, audit, acknowledge, amend and log quotes and orders.
- Manage backlog and report status to customers.
- Coordinate customer requests internally and externally (ie. recert requests, surveys, etc.).
- Manage and leverage customer relationships to maintain and grow.
- Handle account / invoice discrepancies and complaints.
- Gather and share market information (for and through Product Mgmt, Field Sales, pricing, etc.).
- Track shipments / provide shipping documents to customers.
- Manage long and short-term agreements
- Support customer meetings/reviews
- Work directly with customers to improve customer scorecards
- Actively engages in Continuous Improvement projects
Minimum Job Requirements: (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education Required
Experience Required
- 2+ years of experience in a sales, marketing, or process engineering environment
- Experience in an industrial setting a plus
Key Responsibilities
- Manage customer orders, quotes, and requests.
- Act as a liaison between the field sales team and customers.
- Maintain accurate records
- Address and resolve customer issues, including late orders, lead times, and status updates.
- Understand and support customer needs for OEM products.
- Build relationships with key customers
- Ensure seamless communication regarding product specifications and delivery requirements.
Knowledge, Skills, and Abilities typically required to perform the essential functions of this job. Knowledge of:
- Proficient in Microsoft Office tools (Word, Excel, and Power Point at a minimum) required to accomplish day-to-day work activities and willingness to learn additional programs.
- Sufficient knowledge of company, products, objectives and operations.
- Oracle,. experience a plus.
Skilled in:
- Exceptional analytical, critical thinking and problem-solving capabilities.
- Effective interpersonal, leadership, and written and verbal communication skills.
- Excellent attention to detail, organization, and time management and prioritization skills.
Ability to:
- Ability to successfully balance multiple projects at various stages with limited supervision in a fast-paced, competitive environment.
- Ability to work independently as well as with and through others to achieved desired results.
- Ability to analyze and resolve difficult problems effectively and timely thru the implementation of long-term solutions.
- Ability to effectively negotiate and resolve conflict.
- Ability to foster collaborations, inspire confidence, and motivate individuals across diverse teams in a manufacturing environment in order to meet objectives.
- Demonstrated ability to successfully implement improvements using lean initiatives
- Ability to support problem solving activities with cross-functional team on behalf of the inside sales group
We thrive when the expectations are great, and the barriers are high. We're solving the world's most difficult challenges through materials science. Our advanced, integrated process technologies and proven performers give us a tremendous competitive advantage. When customers systems need to fly higher, dig deeper, stand stronger, and last longer -- anywhere on, above or below the earth -- ATI is proven to perform.
*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
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ATI
Mar 03, 2025