Acara Solutions is seeking a Support Help Desk Technician in Buffalo, NY! Type: Direct Hire Schedule: Monday-Friday, 100% onsite between 8AM to 5PM Salary: $60,500-70,000K, with flexibility on experience Essential Duties and Responsibilities
- Technical Support & Device Management
- Provide technical assistance to all associates, including executives, ensuring seamless use of business computers and networks.
- Build, install, service, and repair business computers and software.
- Create, maintain, update, deploy, and remove device management policies using Microsoft Intune and Autopilot.
- Connect business computers and peripherals to existing data networks.
- Vendor Coordination & IT Procurement
- Serve as a liaison with third-party vendors to ensure system and network compatibility.
- Communicate business needs and provide recommendations for software and hardware purchases.
- Support the adoption of best-in-class tools and technologies.
- Incident Resolution & Troubleshooting
- Diagnose and resolve complex hardware and application issues.
- Escalate tickets requiring additional support from developers or third-party vendors.
- Utilize remote support tools and on-site visits to address incidents.
- Identify and analyze trends in recurring application issues.
- Software Deployment & Compliance
- Deploy approved software updates, verifying licensing requirements and prerequisites.
- Ensure successful installation and functionality of deployed software.
- Maintain expertise in software delivery tools and contribute to establishing desktop standards.
- Documentation & Knowledge Sharing
- Maintain and update knowledge base documentation.
- Mentor and train junior technicians on troubleshooting and procedural best practices.
- Research nonstandard software requests and provide informed recommendations.
- Perform daily ticketing activity reports and ensure proper categorization of incidents.
Required Skills / Qualifications:
- Associate's degree or an equivalent combination of education and relevant experience preferred.
- 10+ years of experience in Helpdesk operations or Call Center Support for Windows-based systems.
- Expert knowledge of desktop software, including Microsoft Intune, Autopilot, Windows 10, Microsoft Office Suite, ticketing software, antivirus solutions, Adobe Acrobat, and printing.
- Experience with enterprise Office 365 in a hybrid federated deployment, including Azure Active Directory Services, Exchange, SharePoint, OneDrive, and Teams.
- Proficiency in writing and executing PowerShell scripts.
- Strong understanding of iOS and Android device configuration.
- In-depth knowledge of TCP/IP, DNS, and LAN/WAN networks.
- Familiarity with the Software Development Life Cycle (SDLC)
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Aleron
Mar 04, 2025