Supervisor, Clinical Laboratory Quality Control

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Position Overview

The Supervisor, Clinical Laboratory Quality Control works with the Clinical Operations Manager to coordinate, develop, and communicate the Quality Control and Quality Assurance programs of the clinical laboratory. This position works collaboratively with the Quality Assurance team to coordinate and ensure the proper execution of proficiency testing, non-conforming event tracking, including escalation, root cause analysis, risk assessments. This position collaborates with the technology transfer group to ensure all aspects of new tests and enhancements are appropriately executed. Additionally, they will work with all managers and supervisors to ensure workflow enhancements including IT, automation and employee suggestions are evaluated and adopted as appropriate.

Essential Duties

Include, but are not limited to, the following:

• Maintains records and reviews documentation of all aspects of the clinical laboratory.
• Performs quality control procedures as specified and maintains quality control records and documentation necessary to meet the standards of accrediting agencies.
• Understands and assists in training employees, on an as needed basis.
• Verifies accuracy, and enters data in the laboratory computer system, along with appropriate explanatory or interpretive information. Meets all section turn-around times.
• Validates acceptability of test results by review of quality control and all other test parameters.
• Identifies the technical, instrumental and/or physiologic causes of unexpected test results and assists the Clinical Laboratory Supervisor in developing corrective action.
• Evaluates and calculates quality control statistics to assess accuracy, reproducibility and validity of current laboratory methods.
• Assists the Clinical Laboratory Manager and Supervisors distributing proficiency samples, analysis, and reporting of testing results.
• Meets work product output expectations.
• Responds to technical questions consistent with level of training.
• Participates in continuing education and staff meetings.
• Assists in verifying competency of new QC Associates.
• Complies with safety and hazard regulations as outlined in the Clinical Laboratory Safety Manual.
• Recognizes unexpected results, errors and problems with patient tests and works collaboratively to resolve the problems.
• Identifies technical, instrumental and/or physiologic causes of unexpected test results. Assists the Clinical Laboratory Supervisor in developing solutions to problems based on knowledge of biochemical theory/reactions, patient diagnosis and instrument performance.
• Ensures quality and timeliness of patient test results by investigating problems involving specimen collection, result reporting, and turn-around time. Interprets problems with specimens which meet the rejection criteria for unacceptable samples.
• Uses statistical methods to assess laboratory testing.
• Observes principles of data security and patient confidentiality. Maintains ethical standards in the performance of testing and in interactions with patients, co-workers and other health care professionals.
• Resolves and documents resolution of all QC results which fail lab criteria and recommends corrective action.
• Supervises clinical laboratory quality control personnel as assigned.
• Maintains open and effective communication with personnel in work team, and with members of other teams throughout the laboratory.
• Demonstrates willingness to cooperate with team members and with cross-functional groups in the laboratory to accomplish timely and accurate testing.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Demonstrates professional demeanor, in personal appearance and behavior, in all work-related interactions inside and outside of the laboratory.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work rotating weekends and holidays if needed.
• Ability to listen and speak on the telephone and write simultaneously.
• Ability to operate telephone system and computer keyboard and mouse.
• Position requires work in normal laboratory environment. Special uniform and personal protective equipment are required while working in the laboratory.
• Ability to lift and move 20-40 pounds on an occasional basis (up to 25% of time).
• Ability to stand, walk, bend and reach on a regular basis (standing 50% of time, sitting 50% of time).
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

Minimum Qualifications

• Bachelor's Degree in Clinical Laboratory Science or Medical Technology or in the chemical or biological sciences. Must satisfy the education requirements of the applicable certifying agency, i.e. ASCP.
• 4+ years moderate or high complexity testing experience, including experience performing, reviewing and understanding quality control on a routine basis.
• Experience leading people or initiatives in a clinical laboratory setting.
• Demonstrated ability to respond to stakeholder requests in a professional and timely manner.
• Exceptional written and verbal English communication skills and strong attention to detail.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Appropriate certification from one of the nationally recognized certification agencies, i.e. ASCP or state licensure that has been determined to be equivalent.
• 2+ years of molecular diagnostic laboratory experience with a focus on NGS.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

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