IT Manager, Network and Telecommunications

Consider a career with the University of Minnesota -- rated by Forbes as one of the Best Employers by
State (2019, 2022-2024) and Best Employers for Women (2023). Within the Office of Information
Technology (OIT), we are seeking a resource manager within a matrix-managed organization. The
individual in this position will be responsible for leading network infrastructure and telecom functions
through the supervision and ongoing development of over 20 IT professionals. This position reports to
the Senior Director for Infrastructure & Production and works closely with other IT managers as well as
cross-functional service owners to ensure service issues are addressed promptly and effectively and
resources are available to support the technology of the University of Minnesota and its five system
campuses. A successful candidate will have a passion for developing and managing people through
coaching and mentorship and proven leadership skills.

This is a hybrid position sharing time in-office and remotely.

The University of Minnesota is committed to fostering local talent through employment opportunities.
While this position utilizes a hybrid modality, prospective applicants must be located either in the state
of Minnesota or near the Wisconsin border or otherwise open to relocation.

Please note, we are not offering H-1B or Green Card sponsorship for this position.

We Offer:

• University paid contribution (10% of your salary) to your retirement account - vested
  immediately.
• 22 paid vacation days per year, in addition to sick leave and 12 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Excellent and affordable health care benefits (2023 Enrollment Guide).
• Wellbeing program with opportunity to earn lower health care rates.
• Free disability insurance and employer-paid life insurance.
• Public Service Loan Forgiveness (PSLF) opportunity.
• Financial counseling services.
• Employee Assistance Program with eight sessions of counseling at no cost.
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area.
• Annual merit increase program.

Job Duties

Resource Planning & Hiring

• Interview, hire and onboard the talent needed to support current and future priorities.
• Define team member roles and responsibilities.
• Assign resources to services, working with team leadership to negotiate team member capacity.
  Skills Forecasting
• Complete regular talent reviews for the Network and Telecom team -- identifying potential,
  understanding staff aspirations, and drawing connections with organizational talent needs and
  strategies.
• Collaborate with service and Agile teams to assess skill sets and talent to ensure teams are
  staffed appropriately.

Training & Development

• Connect staff to experiences and training that extend their skills, and support organizational
  operating models. Provide exposure beyond their immediate role and team and set them up for
  success in their next role.
• Proactively anticipate new technologies and solutions to inform staff development and training.
• Manage a training budget.
• Coach staff to learn, grow, maximize their potential, and exercise creativity.
• Collaborate with staff to set individual objectives/goals and align them with the organization's
  goals.

Performance Management

• Set appropriate performance expectations, provide regular feedback, evaluate performance,
  address concerns, and manage compensation for employees.
• Coordinate with service owners to ensure service issues are addressed promptly and effectively,
  maintaining a high standard of customer satisfaction.
• Seek feedback for team member performance from key individuals including, scrum coaches,
  team leads, service owners, other IT leaders.

Employee Relations

• Manage conflict and resolve issues and concerns raised by employees.
  Diversity and Inclusion
• Foster an inclusive and equitable work environment, participate in efforts to cultivate a diverse
  workforce and contribute to a culture of belonging within the team and broader university
  community.

Required Qualifications:

Bachelor's degree and 8 years of relevant experience OR a master's degree and relevant
experience or a comparable combination of education, training and/or experience. Examples
include:

• Skills forecasting
• Training and Development
• Performance Management
• Diversity and Inclusion
• Experience supporting infrastructure technologies

5+ years of experience in a professional IT supervisory or managerial position.

Knowledge of infrastructure technologies and IT service methodologies. Examples include, but
are not limited to:

• Routing and switching
• VoIP
• DNS
• Firewall
• Load Balancing

Preferred Qualifications:

• SAFe, Lean, or Agile experience.
• Experience moving beyond traditional network security systems such as firewalls and VPNs to
  ZeroTrust methodologies.
• Experience leading engineers at connecting hybrid networks to public cloud providers such as
  AWS / Azure.
• Experience leading people in the delivery of new service rollout with technologies such as VPN,
  F5, Firewalls, and DNS.
• Experience in adapting SRE (Site Reliability Engineering) capabilities into operational work.
• Experience with communications systems (PBX, VOIP, TDM, DS1/3, OC3/12).
• Experience with network security including PKI, Certificate management, PCI, HIPPA,
  encryption, and IDS systems.
• Experience managing VOiP in a highly matrixed organization.
• Experience managing LAN / WAN in a highly matrixed organization.

Pay Range: $130,000 - $160,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).