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Testing Services Specialist

Georgia Southern University
United States, Georgia, Statesboro
Mar 05, 2025
Testing Services Specialist Job ID: 282594 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds! Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world. To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/ Location Statesboro Campus - Statesboro, GA Department Information Academic Success Center Job Summary Guided by the Assistant Director of Testing Services, the Testing Services Specialist plays a key role in supporting the administration and operation of the university's testing center on the Statesboro Campus, dedicated to providing a seamless and positive testing experience for students and external clients. This role ensures the smooth and secure execution of both in-person and virtual exams, upholding the highest standards of integrity, compliance with university policies, and commitment to exceptional customer service. The Testing Services Specialist consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success. Responsibilities Follow guidelines and test security standards set by testing companies, as well as the National College Testing Association (NCTA) standards, to maintain the integrity of all exams Complete mandatory certifications required by testing vendors to stay up-to-date on proctoring standards and test security Travel occasionally between testing centers and represent the department at university events Oversee and administer computer-based and paper exams, including university and vendor exams through both in-person and camera monitoring Ensure all exams are conducted securely, efficiently, and in full compliance with testing protocols and standards, including specific requirements set by campus faculty Assist with maintaining and updating the office manual and testing schedules, ensuring consistency and accessibility Coordinate with the Assistant Director to develop testing procedures, improve workflow efficiency, and address testing-related inquiries or issues Deliver exceptional customer service to all test-takers by addressing their questions proactively, anticipating any additional needs, supporting a smooth check-in process, and maintaining a comfortable, professional testing environment Troubleshoot and resolve issues that may arise before, during, or after exams, including technical problems for computer-based exams Record and report test scores, maintain accurate logs, and handle sensitive information in a confidential and professional manner Assist in generating reports related to testing activity, volume, and compliance to support departmental planning and assessment Required Qualifications Educational Requirements High school diploma or equivalent Required Experience Two or more years of related work experience Preferred Qualifications Preferred Educational Qualifications Bachelor's Degree from an accredited institution Preferred Experience Experience with exam and certification administration Proposed Salary $20.71 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Demonstrate proficiency with computers, including Microsoft Office, Google Drive, Zoom and relevant exam platforms, with the ability to navigate web access and email with or without reasonable accommodation Demonstrated ability to remain calm and focused in fast-paced, high-pressure situations, ensuring a seamless and well-managed testing environment KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Apply knowledge of test administration techniques, security practices, and testing protocols to uphold test security and confidentiality SKILLS Effective communication (verbal and written), organizational and human relation skills Exhibit strong organizational and time-management skills with attention to detail, following complex procedures accurately and efficiently Apply Before Date March 12, 2025 Application review may begin on March 10, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947 Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation Work generally performed in an office environment Workweek may occasionally extend beyond 40 hours Occasional travel may be required Background Check Standard To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=282594&PostingSeq=1 jeid-9215d004ec76c84ab5432c866b4222df