District Toll Supervisor

The Ohio Turnpike & Infrastructure Commission is seeking a District Toll Supervisor to work in our Toll Operations Department covering the Eastern District- Exits 180-239.

If you are interested in working with us, here is what we can offer you:

• Salary from $92,734.46 - $112,590.66 annually
• Excellent Public Pension
• Excellent Health Care Benefits
• Work Vehicle
• Generous Paid Leave and Compensatory Time
• Educational Assistance

The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Duties Include:

• Responsible for supervising all toll plaza operations within the assigned district; assists all districts as needed.
• Review and recommend staffing levels.
• Reviews supervisor schedules through the Kronos Telestaff scheduling application and making necessary changes in assignments; reviews all bi-weekly time summaries through Kronos timekeeping application; reviews leave requests, approving or denying leave according to Commission policies.
• Issues discipline to field employees.
• Communicates and ensures compliance with issued directives.
• Tests, interviews and evaluates prospective full-time and part-time employees.
• Coordinates toll-specific onboarding, training, and new hire orientation.
• Evaluates job performance of supervisors.
• Assists in coordination of drug and alcohol testing.
• Acts as department representative in Step 2 grievances.
• Mediates and resolves employee conflicts.
• Investigates customer and employee complaints.
• Participates in collective bargaining.
• Approves requests for uniform and equipment orders.
• Performs any other duties as may be assigned by the Director of Toll Operations.

Major Worker Characteristics:

• Knowledge of toll plaza operations; supervision; employee training and development; dispute resolution.
• Basic organization and operation of state and local government*.
• Ohio Turnpike Commission policies and procedures*; labor relations; and contract administration.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Analyze and prepare or edit technical rules, procedures, policies and/or guidelines.
• Prepare and maintain accurate and concise reports and records.
• Handle routine and or sensitive inquiries from and contacts with government and legislative officials, business representatives and/or general public.

(*) Developed after employment

Qualified candidates are required to possess the following:

• Minimum of high school diploma or GED with business background (e.g., college courses, seminars and/or business/management exposure).
• Minimum of five (5) years' toll operations field experience including time in another supervisory position(s).
• Excellent working knowledge of toll plaza operations.
• Strong written and verbal communication skills.

Unusual Working Conditions:

Must be accessible 24 hours a day, 7 days a week. Must be able to meet the demands of an unpredictable field environment (e.g., responding to emergency situations; driving long distances; being able to lift or move at least 40 pounds).