POLC Application Administrator

This is a remote position.

AGE Solutions is looking for an Application Administrator to support the Defense Logistics Agency (DLA) Police Center (POLC) suite of applications that support police, emergency services dispatching, and notifications. The candidate will provide full IT life cycle support for current and future Commercial Off the Shelf (COTS) software in multiple hosted environments to include Staging and Production. The POLC is a bundle of stand-alone separate applications including:

• Law Enforcement (LE) Records Management System (RMS) which includes:
  




• Automation and standardization of police operations
  
• Property management
  
• Incident reporting,
  
• Blotters
  
• Qualifications
  




• Computer Aided Dispatch (CAD)
  




• Real time incident response
  
• Dispatching
  
• Emergency resource management interfaces.
  




• Enhanced 911 (E911) / Next Generation 911 (NG911) which includes:
  




• Voice Over Internet Protocol (VOIP)
  
• Automated Location Information (ALI)
  
• Automatic Number Identification (ANI).
  

Responsibilities Include:

• Serves as the primary technical support for one or more applications.
  
• Provides support for the monitoring and reporting (triage, break/fix, etc.), cybersecurity, configuration management, database support, privileged application administration support, and sustainment of the current COTS POLC suite of applications.
  
• Works closely with server administrators and database administrators.
  
• Installs, configures, and maintains software products utilized by the application.
  
• Ensures the POLC suite of applications operate in accordance with DoD, DLA and National consensus standards maintaining the Agency's accreditation status with the Center for Public Safety Excellence (CPSE). Installs and upgrades software versions, installs software patches, supports data center migrations, identifies application specific firewall/network requirements, and setups and administers interfaces & APIs.
  
• Provides technical support for troubleshooting including break/fix actions or incidents.
  
• Supports application requirements being driven by organizational transformation initiatives.
  
• Responsible for both pre-production & production environments and directly supports the application's code release process.
  
• Implements applicable application-based Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs) and provides required STIG/SRG output.
  
• Research and implements resolution of cybersecurity vulnerabilities discovered during routine or non-routine scanning.
  
• Provide support services to assist the PMO to manage licensing usage and the need for additional licenses, hosting.
  
• Ensure the suite of applications securely documents the Health Insurance Portability and Accountability Act (HIPAA) and other law enforcement information requirements and criminal investigative sensitive data including, but not limited to Criminal Justice Information System (CJIS).
  

Minimum Experience:

• Seven (7) years relevant experience for senior level.
  
• Must have experience with Caliber, Micro Automation, and CAIRS.
  

Minimum Education:

• BS or BA required.
  

Required Clearance:

• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of proposal submission.
  

Location:

• This is a remote position with approximately 10% travel required within the United States.
  

Desired Experience:

• Experience with the following Applications: Caliber Public Safety Computer Aided Dispatching (CAD), Micro Automation Omni911, Caliber Public Safety Law Enforcement (LE) and Investigative Records Management System (RMS)
  
• Experience with the following Interfaces: Geographic Information System (GIS), Crime Justice Information System (CJIS), Communications Solutions Configuration Accounting Information Retrieval System (CAIRS)
  

Environmental Requirements:

• Extended periods of sitting and working at a computer.
  
• The ability to lift thirty pounds in the air for the installation of gear into racks.
  
• The ability to bend down and crawl on the floor for cable management and gear installation.